Enter symptom, fault diagnosis and fix onto appropriate IT systems and fault databases
Apply ‘5S’ and LEAN manufacturing techniques to the workplace
Safety test customer and production equipment
Monitor and implement CSD actions and change notices to upgrade customer equipment as required
Accurately record productive and non-productive hours on our ERP system
Understand and comply with Company and departmental policies and procedures
Ensure all equipment is within calibration and appropriate safety certifications (PAT) prior to use
Maintain the job status on our IT systems including T-Card and ERP
Forecast and monitor job costs (labor and materials) to ensure repairs remain economical / profitable. Liaise with supervision in the event products are forecast to be beyond economic repair.
Provide updates to Customer Services Department on customers’ equipment repair status, & repair costing
Produce test and repair customer documentation
Test, diagnose and repair PCBA’s down to component level in accordance with IPC level 2 and 3
Conduct other Product Technical Services tasks as requested by the Supervisor
Report any difficulties/problems/concerns to the Supervisor.
Test, diagnose and repair electro-mechanical equipment utilizing an array of test equipment including oscilloscopes, radio test sets and signal analyzers
Recognize repeat failures within repairs and highlight trends to production engineering and supervision