Customer Support Advisor at Ppg in Carrickfergus, Northern Ireland, United Kingdom | Kablio

Role

Description

customer support

issue resolution

product knowledge

record keeping

sales support

Provide exceptional support to customers via multiple channels
Resolve customer enquiries and issues promptly and professionally
Stay up to date with product knowledge and promotional activities
Maintain accurate records of customer interaction and solutions
Providing key support to sales representatives and other areas of the business

Requirements

it literate

multitasking

communication

customer support

problem solving

IT Literate and ability to multi-task
Excellent communication and interpersonal skills
Previous experience in customer support or similar role
Strong problem solving abilities and attention to detail

Benefits

Company annual bonus scheme of up to 6% of annual salary
Inclusive and engaging workplace – We foster a culture of inclusion for all (Our engagement scores show it!)
Excellent career progression – We develop our people with online programs and the PPG Training Academy
35 days of annual leave, including bank holidays
Generous staff discount on paint and decorating tools at Johnstone’s Decorating Centers
Competitive starting salary with yearly pay reviews
Fantastic company-funded private healthcare plan, with options to extend coverage to family members
Colleague assistance program for 24/7 wellbeing support and cycle to work scheme
Colleague recognition program that recognizes and rewards our colleagues
Generous company pension contributions

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1883

Historical Milestone

This reflects the company's long-standing presence and contributions to the industry over more than a century.

A global leader in coatings and specialty materials.
A history of innovation has enabled the development of cutting-edge products for diverse industries worldwide.
Serves multiple sectors, including automotive, aerospace, industrial, and consumer goods.
Strong presence in more than 70 countries with a vast portfolio of products and services.
Provides high-performance coatings to help businesses protect and beautify their assets.
Products are used across industries ranging from automotive to marine and construction.
Research and development efforts focus on creating sustainable and durable solutions.
Expanded market position through strategic acquisitions in recent years.
Recognized as a leader in materials science and coatings technology.

Culture + Values

Operate safe and healthful workplaces by trusting and rewarding employees.
Cultivate a sense of belonging and harness diversity to drive innovation.
Conduct business ethically and compliantly.
Minimize environmental impact through operations.
Deliver innovative products and solutions to maximize customer asset performance.
Create mutual value through partnerships with suppliers and customers.
Deliver positive change in the communities where operations occur.
Partner with customers to create mutual value.
Unite as a global team to represent 'One PPG'.
Trust employees daily in every aspect of work.
Strive for continuous improvement to achieve better outcomes.

Environment + Sustainability

50% by 2030

GHG Emissions Reduction Target

Target to reduce absolute Scope 1 and 2 GHG emissions validated by SBTi.

30% by 2030

Scope 3 GHG Emissions Target

Target to reduce absolute Scope 3 GHG emissions validated by SBTi.

41%

Sustainably Advantaged Products

Percentage of sales from sustainably advantaged products in 2024.

48%

Process Waste Management

Percentage of process waste reused, recycled, or recovered in 2024.

Committed to reduce absolute scope 1 and 2 GHG emissions by 50% by 2030 from a 2019 base year (SBTi-validated)
Committed to reduce absolute scope 3 GHG emissions by 30% by 2030 from a 2019 base year (SBTi-validated)
6% reduction in scope 3 GHG emissions in 2024 vs. 2019 baseline
18% reduction in scope 1 and 2 GHG emissions in 2024 vs. 2019 baseline
28% reduction in water intensity at priority sites in water-stressed areas in 2024
98% of key suppliers assessed against sustainability and social responsibility criteria in 2024
Completed on-site solar installation in Caivano, Italy reducing ~390 metric tons CO₂ annually
Joined Make it Zero initiative in April 2025 to reduce scope 3 emissions in DIY sector

Inclusion & Diversity

Over 8,600 members

Employee Networks Growth

Eight Employee Resource Networks expanded to over 8,600 members across more than 60 countries in 2023.

32% Female Representation

Global Workforce Diversity

In 2023, 32% of non-frontline, global female professionals were represented in the workforce.

42% Participation Goal

Program Growth

The company aims for 42% global participation in Employee Resource Networks and DE&I programs by 2025.

9,809 Trained

DE&I Training

Since 2020, 9,809 people managers and employees have participated in allyship, inclusion, and DE&I hiring training.

DE&I learning journeys launched globally for all employees and leaders since 2020
Over 24,000 participants attended ERN events and DE&I learning experiences in 2023
Increased non-frontline U.S. headcount since 2021: Black +42%, Latino +44%, Asian +26%
35 DE&I Listen & Learn sessions held in 2023 with more than 2,100 employees participating

Articles

Careers at PPG

Innovation at PPG

PPG Sustainability

Company

Overview

Founded in 1883

Historical Milestone

This reflects the company's long-standing presence and contributions to the industry over more than a century.

A global leader in coatings and specialty materials.
A history of innovation has enabled the development of cutting-edge products for diverse industries worldwide.
Serves multiple sectors, including automotive, aerospace, industrial, and consumer goods.
Strong presence in more than 70 countries with a vast portfolio of products and services.
Provides high-performance coatings to help businesses protect and beautify their assets.
Products are used across industries ranging from automotive to marine and construction.
Research and development efforts focus on creating sustainable and durable solutions.
Expanded market position through strategic acquisitions in recent years.
Recognized as a leader in materials science and coatings technology.

Culture + Values

Operate safe and healthful workplaces by trusting and rewarding employees.
Cultivate a sense of belonging and harness diversity to drive innovation.
Conduct business ethically and compliantly.
Minimize environmental impact through operations.
Deliver innovative products and solutions to maximize customer asset performance.
Create mutual value through partnerships with suppliers and customers.
Deliver positive change in the communities where operations occur.
Partner with customers to create mutual value.
Unite as a global team to represent 'One PPG'.
Trust employees daily in every aspect of work.
Strive for continuous improvement to achieve better outcomes.

Environment + Sustainability

50% by 2030

GHG Emissions Reduction Target

Target to reduce absolute Scope 1 and 2 GHG emissions validated by SBTi.

30% by 2030

Scope 3 GHG Emissions Target

Target to reduce absolute Scope 3 GHG emissions validated by SBTi.

41%

Sustainably Advantaged Products

Percentage of sales from sustainably advantaged products in 2024.

48%

Process Waste Management

Percentage of process waste reused, recycled, or recovered in 2024.

Committed to reduce absolute scope 1 and 2 GHG emissions by 50% by 2030 from a 2019 base year (SBTi-validated)
Committed to reduce absolute scope 3 GHG emissions by 30% by 2030 from a 2019 base year (SBTi-validated)
6% reduction in scope 3 GHG emissions in 2024 vs. 2019 baseline
18% reduction in scope 1 and 2 GHG emissions in 2024 vs. 2019 baseline
28% reduction in water intensity at priority sites in water-stressed areas in 2024
98% of key suppliers assessed against sustainability and social responsibility criteria in 2024
Completed on-site solar installation in Caivano, Italy reducing ~390 metric tons CO₂ annually
Joined Make it Zero initiative in April 2025 to reduce scope 3 emissions in DIY sector

Inclusion & Diversity

Over 8,600 members

Employee Networks Growth

Eight Employee Resource Networks expanded to over 8,600 members across more than 60 countries in 2023.

32% Female Representation

Global Workforce Diversity

In 2023, 32% of non-frontline, global female professionals were represented in the workforce.

42% Participation Goal

Program Growth

The company aims for 42% global participation in Employee Resource Networks and DE&I programs by 2025.

9,809 Trained

DE&I Training

Since 2020, 9,809 people managers and employees have participated in allyship, inclusion, and DE&I hiring training.

DE&I learning journeys launched globally for all employees and leaders since 2020
Over 24,000 participants attended ERN events and DE&I learning experiences in 2023
Increased non-frontline U.S. headcount since 2021: Black +42%, Latino +44%, Asian +26%
35 DE&I Listen & Learn sessions held in 2023 with more than 2,100 employees participating

Articles

Careers at PPG

Innovation at PPG

PPG Sustainability