Together Housing Group
A social housing provider delivering quality homes and services to communities across the UK.
10 days ago
$35,229
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Kingston Upon Hull, England, United Kingdom
Hybrid
Company Size
1,500 Employees
Service Specialisms
Sector Specialisms
Description
complaint investigation
case management
evidence collection
record keeping
agency partnership
legal documentation
Join our team as a Neighbourhood Safety and Enforcement Officer in the Yorkshire & Humber region for an exhilarating opportunity to improve community safety and tackle anti‑social behaviour. In this role you will investigate complaints, handle casework, implement legal actions, and provide support to residents. You will collaborate with customers and partner agencies to address tenancy matters, prepare legal documents, represent cases in court, and encourage active community participation. Please note this position is a fixed‑term contract lasting 12 months.
- Investigate complaints related to anti‑social behaviour and tenancy enforcement in line with policies and procedures.
- Apply a variety of remedies and solutions to provide sustainable outcomes for anti‑social behaviour and tenancy issues.
- Stay up‑to‑date on relevant legislation and policies, refer cases to appropriate agencies, and ensure timely follow‑up.
- Manage cases responsibly within agreed timelines, including interviewing witnesses, conducting investigations, collecting evidence, preparing court cases, and supporting victims and witnesses.
- Develop and maintain proactive partnerships with external agencies, including the police, and engage in joint operations as required.
- Contribute to programme development initiatives aimed at managing anti‑social behaviour and promoting good citizenship, focusing on early intervention and creative resolutions.
- Maintain accurate case files and computerised records, produce clear written reports, respond to formal enquiries, and generate statistical information.
- Serve as a professional witness and attend incidents of anti‑social behaviour both during and outside normal office hours.
- Maintain a customer‑focused outlook, delivering high‑quality service with a professional, supportive approach.
Requirements
driving licence
communication
complaints
self‑motivation
tenancy dispute
written communication
- Hold a full UK driving licence and access to a vehicle with business insurance.
- Demonstrate strong communication skills and a positive, can‑do attitude, with experience handling public complaints and anti‑social behaviour concerns.
- Show self‑motivation and initiative, capable of working independently and collaboratively within a team.
- Possess knowledge of tenancy dispute solutions and anti‑social behaviour management.
- Exhibit strong written communication skills for drafting clear, professional letters and reports.
Benefits
The successful candidate will be employed on a 12‑month fixed‑term contract with a salary of £35,229 per annum. The role offers 27 days holiday (rising to 32) plus bank holidays, a flexible 37‑hour week, and a Smart Working culture to support work‑life balance. Employees have access to extensive training, an attractive pension scheme, health and wellbeing benefits, and a range of financial and lifestyle perks such as cycle‑to‑work and vehicle leasing. A variety of staff support networks, including those for menopause, cultural diversity, LGBTQ+, and disability, are also available.
Training + Development
Interview process
Visa Sponsorship
Security clearance
- basic criminal disclosure check required
Overview
15 years
Experience in Affordable Housing
Delivering affordable housing solutions for an extensive period, establishing a strong foundation in the industry.
- Operating primarily in the UK, Together Housing Group manages a diverse portfolio of residential properties, from new builds to large-scale renovations.
- With a strong commitment to local communities, the Group offers a range of support services to tenants, ensuring that housing isn't just about a building, but a home.
- Over the years, Together Housing Group has grown its expertise in developing sustainable housing models that meet the evolving needs of urban and rural populations.
- The company regularly embarks on projects involving the regeneration of local neighborhoods, revitalizing underused spaces and creating a lasting social impact.
- Despite being a non-profit, Together Housing Group operates with a clear business strategy focused on long-term sustainability, securing funding through various channels to reinvest into community-focused initiatives.
- With a forward-looking vision, the company is involved in innovative housing projects such as green energy initiatives and tech-enhanced living solutions for residents.
Culture + Values
- Customer Focused
- Innovation and Improvement
- Collaboration
- Respect
- Integrity
- Accountability
Environment + Sustainability
Net Zero Carbon
2050 Target
The company aims to achieve net zero carbon emissions by the year 2050, marking a significant commitment to reducing its environmental impact.
- Reducing energy consumption across the business
- Energy efficient homes and upgrades to existing properties
- Committed to reducing carbon emissions through new development projects
- Promoting sustainability through waste reduction and recycling programs
- Continuous investment in green technologies for improved building efficiency
Inclusion & Diversity
- Diversity and inclusion embedded in recruitment and talent management strategies
- Gender Pay Gap reporting and action plans
- Targeting a balanced workforce with diverse leadership representation
- Promoting equality of opportunity in all aspects of employment
- Regular training and awareness programs to foster inclusive behaviors