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IT Manager - Help Desk
Pulte Group
Manage IT support team and drive service delivery, strategy, and operations.
10d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Tempe, AZ
Office Full-Time
Company Size
~6,000 Employees
Service Specialisms
Residential Housing
Sector Specialisms
Construction
Role
What you would be doing
team management
policy implementation
strategic planning
hiring authority
budget oversight
operational planning
- Manages a team with focus on policy and strategy implementation.
- Provides measurable input to new products, processes or standards in operational plans in order to implement organizational strategies.
- Establishes operational plans with measurable contribution towards the achievement of results of the area. Focus is on short-term operational plans (e.g., 1 year or less).
- Typically has hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.
- Typically does not have budget accountability, but may manage certain processes or projects within a defined budget set by management.
- Manages a small to mid-sized team consisting of experienced professionals. Leads, directs and reviews the work of team who exercise latitude and independence in their assignments.
What you bring
ms office
itil
leadership
university degree
ticketing
azure
- Proficiency with MS Office / MS Office 365 tools including Word, PowerPoint, Excel, Outlook, OneNote, SharePoint, MS Teams, and OneDrive.
- Exceptional analytical skills
- Possesses strong understanding of ITIL principles and service management best practices.
- Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.
- Good written and verbal communication skills
- Requires practical knowledge in leading and managing the execution of processes, projects and tactics within functional area.
- May require travel
- Typically requires a University Degree or equivalent experience and minimum 4-6 years prior relevant experience in IT support or service desk roles with at least 2 years in a leadership position.
- Is proficient with ticketing systems, monitoring tools, and reporting dashboards.
- Familiarity with Azure and enterprise-level applications.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Security clearanceInformation not given or found
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Company
Overview
- Operates through a diverse range of brands, each targeting specific market segments.
- Pulte Homes focuses on move-up buyers, offering innovative designs and quality construction.
- Centex is tailored for first-time homebuyers, providing affordable options without compromising on style and functionality.
- Del Webb specializes in active adult communities, catering to the 55+ demographic with amenities that promote a vibrant lifestyle.
- DiVosta and American West are known for their distinctive architectural styles and community-focused developments.
- Pulte Financial Services offers integrated financial services, including tailored mortgage solutions, title insurance, and various insurance products.
- PulteGroup prioritizes high-return investments and efficient capital allocation to enhance shareholder value through dividends and share repurchases.
- Since its beginning, the company has benefitted from the strong principles its founder infused into its culture about how it serves customers, builds homes, and treats its people.
- Our Vision: To be considered the most respected homebuilder in the country.
- To be respected requires doing a lot of things right.
- Our Goals: Inspired employees, exceptional customer experience, superior operational execution, foresight for the future.
- Critical to long-term success is having clearly defined goals that are pursued daily.
- Superior Operational Execution and Foresight for the Future are key priorities.
- The company aspires to have Inspired Employees and deliver Exceptional Customer Service.
- Homebuilding can have a profound impact on others' lives.
- Success in such an industry requires people who are genuinely excited to be part of the team.
- The goal is for everyone at the company to be inspired, making it easier to invest the hours needed to deliver exceptional customer experiences.
- Our Commitment: Work that moves you, trust that empowers you, a company that brings you pride, opportunities to grow.
- To be an employer of choice, the company must generate inspiration by clearly defining its Commitment to all employees.
- Work that Moves You is provided within an environment that trusts its people and provides Opportunities to Grow.
- The company must also bring Pride, ensuring it is worthy of the best from its people.
Greenest Homebuilder
Florida's Top Ranking
Recognized as the greenest homebuilder in Florida by the Florida Green Building Coalition.
- Emphasizes minimizing environmental impacts through thoughtful planning and innovative practices.
- Adopts a disciplined, risk-based approach to sustainability, integrating new technologies to enhance energy efficiency and reduce the carbon footprint of its homes.
- Engages in ongoing research to advance green home performance, particularly within its Southwest division, dedicated to innovative sustainable building practices.
2020 Established
Diversity Board
Employees from various disciplines and regions work collaboratively to advance diversity and inclusion goals.
- Fostering a diverse and inclusive workforce is a key driver of innovation and organizational success.
- Maintaining an internal board dedicated to advancing diversity and inclusion goals.
- Providing diversity training programs focused on unconscious bias.
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