Housing Concierge
Home Group
Support vulnerable residents, ensure safety, security, and building upkeep
21 days ago ago
£24,638 - £24,638
Junior (1-3 years), Entry-level
Full Time
Greater Exeter Area
Onsite
Company Size
3,000 Employees
Service Specialisms
Integrated housing
Health care services
Social care services
Supported property development
Property design
Construction
Procurement
Asset management
Sector Specialisms
Social Rent
Mid-Market Rent
Factored Customers
Housing Management
Community Resources
Residential Treatment Facilities
Mental Health Services
Custom Home Building
Role
What you would be doing
customer support
first line
incident response
record keeping
safety patrol
building security
- You'll support the most vulnerable in society (maybe you‘ve worked in public service, or the military). You know what’s required to look after the public and our customers too.
- You are the first line of support for our customers when our wider team or their own support network isn’t around to help!
- Thinking on your feet and managing a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.
- Finally, you’ll also record activity and help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!
- You’ll manage the health and safety of the buildings, patrolling to check fire doors, making sure everything is locked, safe and secure.
What you bring
enhanced dbs
cctv
communication
calmness
people insight
travel
- You’ll need an Enhanced DBS check done and we pay for that.
- You recognise when things are about to go wrong and are confident intervening in a sensitive way.
- Calmness under pressure with great communication skills
- You must be able to use technology to monitor CCTV, update records and ensure we log and report incidents promptly.
- You’re sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour.
- Travel between our buildings across Exeter city centre
- If you want a routine security job, then this is not the job for you!
- Working 7am to 7.30pm or 7.30am to 8pm (4 week rolling rota. The service is always double cover at a minimum 24/7)
- 800+ high street discounts on groceries, holidays and days out, tech and more
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- 34 days leave pro rata, rising to 39 (includes bank hols and a “me day” to use for whatever you fancy)
- A team player with the confidence to work alone. Don’t worry you’ll have the full back up of our wider team including our out of hours emergency support team.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- enhanced dbs check required, costs covered by employer
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Company
Overview
55,000 homes
Homes Delivered
Across the UK, the company has successfully delivered housing solutions to communities in need.
- Founded with a vision to transform lives through safe, secure, and affordable homes.
- Provides housing, care, and support services, specializing in helping vulnerable individuals.
- Operates across multiple regions in the UK, focusing on residential and healthcare sectors.
- Known for innovative solutions, including supported housing and social care integration.
- Collaborates with local authorities, charities, and healthcare providers to maximize impact.
- Portfolio includes a wide range of projects from affordable housing developments to care facilities for those with special needs.
- Continues to expand its reach with a focus on enhancing community well-being and individual independence.
- We are passionate about making a positive difference to people’s lives.
- We believe in treating people with respect, dignity, and fairness.
- We are committed to making housing and services accessible and inclusive for all.
- We focus on creating innovative solutions that meet people’s needs.
- We work together as one team, driven by shared goals and values.
- We strive to deliver outstanding services and exceed expectations.
- We take pride in our integrity, transparency, and accountability.
Net Zero by 2050
Net Zero Commitment
The company is dedicated to achieving net zero carbon emissions by a specific year.
- Aim to improve sustainability through energy-efficient measures.
- Focusing on reducing energy consumption and increasing renewable energy sources.
- Adopted sustainable construction practices in new developments.
- Track and report environmental performance annually.
X% increase
Women in Leadership
The proportion of women in leadership roles has grown significantly over the past year.
- Focused on building an inclusive culture where everyone feels valued.
- Aim to increase gender diversity at all levels, with a focus on leadership roles.
- Implemented training programs to promote inclusive leadership and support diverse teams.
- Actively supports flexible working to improve work-life balance.
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