Service Supervisor

Description

The company is seeking a Service Supervisor for its Colorado Springs office to coordinate field employees and ensure customer satisfaction. The role requires fast‑paced work, effective collaboration with internal and external customers, and proactive thinking.

• Manage technician performance by establishing and enforcing customer service standards.
• Lead and develop staff through communication, coaching, and training.
• Optimize workforce to minimize labor variances.
• Determine staffing levels and enforce hiring, discipline, and termination policies.
• Oversee accurate work orders, inventory pulling, and manage WIP and returns.
• Communicate with customers to consistently exceed satisfaction expectations.
• Implement process improvements.
• Represent the company professionally in customer interactions.
• Apply technical knowledge to mechanical systems.

Requirements

Candidates should have a bachelor's degree (preferred) and 2‑3 years of management or leadership experience, or an equivalent mix of education and experience. Strong communication, organizational, mechanical, and mathematical skills are essential, along with a valid driver’s license and clean driving record.

The company is an Equal Opportunity Employer committed to non‑discrimination and requires successful completion of background checks, references, drug screening, and driving record verification before hire. Unsolicited resumes from agencies are not accepted.

• Hold a bachelor's degree (preferred) and 2‑3 years of management experience, or equivalent.
• Demonstrate strong communication, organization, mechanical, and mathematical aptitude.
• Maintain a valid driver’s license with a clean driving record.

Benefits

DH Pace offers comprehensive benefits, including medical, dental, and vision coverage starting the first day of the month after hire, paid time off that accrues to 13 days in the first year and 16 days in the second, paid holidays, floating holidays, competitive compensation with annual performance reviews, a 401(k) with employer match, and company‑paid life, short‑term, and long‑term disability insurance.

• Medical, dental, and vision coverage starting the first day of the month after hire.
• Paid time off (13 days first year, 16 days second year) and paid holidays.
• Up to two floating holidays per year.
• Competitive compensation with annual performance reviews.
• 401(k) plan with employer match.
• Company‑paid life insurance, short‑term disability, and long‑term disability.

Training + Development

Interview process

Visa Sponsorship

Security clearance