Mgr. Team. Service Operations

Description

• Manage budgeting and financial forecasting for the security service department, ensuring cost-effectiveness.
• Focus on maintaining high levels of customer satisfaction through direct communication and engagement with clients, identifying their security needs, and providing tailored solutions.
• Collaborate with internal and external stakeholders, including law enforcement and emergency services, to ensure a cohesive security approach.
• Manage service contracts, ensuring compliance with service level agreements (SLAs), and address any service disruptions or issues promptly.
• Lead and mentor a team of security personnel, providing training and support to enhance their skills and performance.
• Maintaining KPI's and service performance matrix.
• Conduct regular site assessments and audits to evaluate the effectiveness of the security services provided.
• Conduct daily technician work overview and service Ticket management.
• Ensure system raining for all customer site and Networks.
• Develop strategic plans to improve service delivery and operational efficiency while aligning with organizational goals.
• As a Security Service Manager, you will oversee the entire security service operations, ensuring the effective management of our security systems across various locations.
• Utilize data analytics to monitor performance metrics and drive continuous improvement in service delivery.
• Implement and enforce security protocols and procedures to safeguard client assets and ensure staff safety.

Requirements

• Certification in security management (e.g., CPP, PSP) is highly desirable.
• 3-5 years' experience in a security supervisory role or equivalent, with a strong understanding of security systems and technologies.
• Ability to work under pressure and make critical decisions in emergency situations.
• Experience in a corporate environment with a focus on facilities management.
• Excellent leadership and people management skills, with the ability to motivate and develop a team.
• Strong communication skills, both verbal and written, with the ability to interact effectively with clients and stakeholders.
• Relevant qualifications in security management or a related field.

Benefits

• Extensive product and on the job/cross training opportunities With outstanding resources
• Comprehensive benefits package including, medical, dental, and vision care - Available day one
• Competitive salary
• Paid vacation/holidays/sicktime

Training + Development

Interview process

Visa Sponsorship

Security clearance