Global engineering and IT consulting leader delivering innovation‑driven solutions across sectors.
On-site tech support for AV, Windows/Mac, Teams, and network issues.
9 days ago ago
Experienced (8-12 years), Junior (1-3 years)
Contractor
Los Angeles, CA
Onsite
Company Size
57,700 Employees
Service Specialisms
Engineering
Consulting
Technical Services
Design
Project Management
Digital Transformation
R&D
Software Development
Sector Specialisms
Automotive
Information Technology
Aerospace
Energy
Industrial
Telecommunications
Media
Digital Services
Role
Description
crestron support
network connectivity
asset management
servicenow tickets
os support
remote hands
Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
ServiceNow ticket management; prioritizing tickets and awareness of SLAs
Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
Supporting Microsoft Windows and MAC operating systems
Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
Requirements
office365
surface hub
teams rooms
av equipment
2+ years
customer service
Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
Self-motivated, organized, detail oriented, ability to multi-task
Outstanding customer service skills
Microsoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
Printer support (installation, configuration, relocation, and troubleshooting)
Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)
VIP/White Glove support
Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
2+ years of on-site technical support experience, or degree in related discipline
Excellent communication skills
Benefits
months with possible extension
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1988 Founded
Year Established
The company was established in 1988 by three French engineers, marking the beginning of its journey from a boutique consultancy to a global leader.
€4B Revenue
Annual Revenue
In 2024, the company surpassed €4 billion in revenue, reflecting its growth and success in the engineering and IT sectors.
>30 Countries
Global Presence
The company operates in over 30 countries, demonstrating its extensive international reach and global influence.
50,000 Engineers
Technical Experts
With over 50,000 engineers among its 57,700 employees, the company underscores its deep technical expertise and commitment to innovation.
The company specializes in projects across various industries, including aeronautics, automotive, rail, energy, life sciences, telecommunications, and defense.
They utilize a hybrid delivery model, combining on-site consulting with offshore delivery centers across Europe, Asia, and the Americas.
The company's history is characterized by strategic acquisitions and international expansion, enhancing its offerings in IT services.
Culture + Values
Development of our people
Engineering culture
Pursuit of sustainable growth
Incorporating human values, environmental protection, and engineering culture at the heart of our CSR strategy
Environment + Sustainability
59.8% & 55% Cut
GHG Reduction Targets
Aims to reduce scope 1 & 2 GHG emissions by 59.8% and scope 3 intensity by 55% by 2030 from 2019 levels.
Net-Zero 2050
Emissions Target
Committed to achieving net-zero emissions by 2050, validated by the Science-Based Targets initiative.
12,527 MWh
Renewable Energy
Consumed 12,527 megawatt-hours of renewable energy in 2023, contributing to clean energy use.
50% Certified
ISO 14001 Compliance
Half of the company's entities are certified under the ISO 14001 environmental management standard.