Relationship Manager

This role is crucial in connecting customers to the high voltage transmission system in England and Wales and turning the UK’s net zero ambitions into reality.

The Relationship Manager is the first point of contact for our customers and supports them through our connections process. They’re the voice of the customer internally and ensure we know the customer’s needs and requirements, whilst actively managing the customers progression against critical connection milestones.

• Log customer complaints and resolve these quickly and efficiently.
• Act as a data champion for our CRM system to ensure our data is accurate and aligns with our customer’s pipeline – including the logging of all customer meetings/interactions.
• Proactively engage with customers to build and strengthen relationships.
• Capture customer intelligence in our CRM system and feed insight into our business plan.
• Write Account Plans for our strategic customers.
• Understand our customer’s needs and keep them updated via progress meetings and communications.
• Share knowledge, coach and help in developing the Associate & Assistant Relationship Managers.

• Experience of managing multiple customers or stakeholders.
• Thrives in a busy working environment with numerous activities running in parallel.
• Experience in using a CRM System (Salesforce or similar) preferred.
• Commercial acumen and negotiations skills.
• Experience in relationship and/or account management preferred.
• Have a good understanding on all aspects of a TOCO and be able to articulate in ways to suit customer understanding.
• Proven track record of being able to influence at a peer level.

• Access to apps which support health, fitness and wellbeing
• 26 days annual leave plus 8 statutory days
• Access to flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few
• Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave – relevant to your role
• Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days)
• The option to buy additional or sell holiday
• Salary between £48,000 to £54,000 dependent on experience
• Generous contributory pension scheme - we will double-match your contribution to a maximum company contribution of 12%. Overall 18%
• Excellent work/life balance and company culture