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Service Intake Coordinator
seal solar
Manage client issues, troubleshoot, and coordinate solar service projects
6d ago
Junior (1-3 years)
Full Time
North Little Rock, AR
Office Full-Time
Company Size
1500+ globally Employees
Service Specialisms
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Sector Specialisms
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Role
What you would be doing
ticketing
troubleshooting
rma coordination
system monitoring
client communication
quote generation
- Take phone calls, texts, and emails from clients and team members about issues clients are facing.
- Enter all case details into the company's CMMS, CRM, or ticketing system.
- Troubleshoot issues with the homeowner over the phone and/or with a Seal representative.
- Assist with initiating RMA requests, tracking replacement equipment, and coordinating shipments with vendors.
- Ensure the intake process reflects professionalism, reliability, and responsiveness, building long-term client trust.
- Collect key site details, system specs, error codes, inverter make/model, warranty status, and customer account info.
- Work closely with project managers, engineers, and O&M supervisors to ensure smooth resolution of service cases.
- Check new systems on the monitoring and make sure they are working properly.
- Reach out to the manufacturer when there is a faulty part that is still under warranty.
- Quote clients and service partners for service projects.
- Troubleshoot issues with the manufacturer over the phone or via chat support.
- Monitor systems and identify issues.
What you bring
renewable energy
customer service
high school
ged
- One year experience in renewable energy and/or customer service is preferred.
- A high school diploma or GED equivalent is required.
- Team-centric work environment
- Competitive Pay
- Paid Holidays
- HSA Plan
- Company Discounts
- Advancement opportunities
- Paid time off
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Nope
Culture + Values- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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- Bring your expertise in software development
- Bring your creativity and problem-solving skills
- Bring your expertise in software development
- Bring your creativity and problem-solving skills
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam tortor lacus, ultrices eu purus sit amet, ullamcorper maximus lacus. Suspendisse in iaculis massa, in ullamcorper quam. Interdum et amet.
- Bring your expertise in software development
- Bring your creativity and problem-solving skills
Articles
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