Resident Experience Manager - Girard/Troy

Description

• Promptly returning calls and emails, proactively reaching out to address resident needs, ensuring exceptional satisfaction, and fostering loyalty
• Maintaining high visibility by actively interacting with residents in common and amenity areas
• Responding to inquiries and addressing survey feedback to resolve concerns and enhance resident satisfaction
• Communicating effectively with maintenance staff to meet resident needs and conducting follow-ups to ensure ongoing satisfaction
• Collaborating on mass resident communications, explaining lease provisions, and ensuring a seamless move-in experience
• Managing and reporting resident insurance policy information to ensure compliance with lease agreements
• Serving as a direct contact for addressing payment and account inquiries, enhancing the resident experience

Requirements

• Knowledge of federal and state apartment housing laws
• College degree or coursework
• Availability to work a flexible schedule, including weekends
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job
• Computer literacy and effective communication skills
• Managerial Experience
• Valid Driver's License required if employee will operate a motorized vehicle (e.g., car, golf cart) in their role. This varies by location.
• High School diploma or equivalent
• Customer service and sales experience
• Residential or commercial property management, hospitality, or retail experience

Benefits

• Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
• Physical Wellbeing: Medical, dental, and vision care
• Community Wellbeing: Paid Community Service Hours
• Employees are eligible for performance bonuses
• Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation

Training + Development

Interview process

Visa Sponsorship

Security clearance