A distributor of tools, safety products, and equipment for industrial and construction industries.
Assist customers with quotes, orders, and support while cross‑training in warehouse tasks.
6 days ago ago
Junior (1-3 years)
Full Time
McLeansville, NC
Onsite
Company Size
200 Employees
Service Specialisms
Tool Repair Services
Parts Supply
Sharpening Services
Custom Printing
Custom Signs & Labels
Cutting Services
Product Marking & Stenciling
Emergency After‑Hours Services
Sector Specialisms
Commercial Construction
Industrial
Role
Description
customer service
order coordination
order picking
packing
cross training
forklift ops
You will work directly with customers to ensure they order the right products and that the orders are ready on time.
You will coordinate with outside sales, operations, purchasing, and other departments to process orders.
You will support operations by pulling orders and packing them as needed.
You will communicate with customers via phone and email, responding to the needs of customers quickly and accurately.
Working face to face with customers you will provide a consultative approach to customer service, suggesting additional and alternative products, add-ons, and other support.
You will fill in where needed through cross-training in areas such as the warehouse, assisting with pulling orders and activities such as cycle counting, operating a forklift, etc.
Requirements
forklift
order processing
construction
inside sales
high school
college degree
Prior warehousing experience, including operating a forklift.
Knowledge of customer service and order processing systems.
Knowledge of the construction industry and products a plus.
A minimum of 2-3 years of successful inside sales experience.
At minimum, a high school diploma or equivalent. A college degree is preferred but not required.
Benefits
Competitive salary plus annual discretionary bonus
Short Term Disability, Long Term Disability, and Life Insurance
Tuition reimbursement
Generous discounts on the best products from leading industry vendors
401k retirement plans with a generous company match
Company-provided PPE as required
Multiple medical, dental, and vision plan options
Company-paid training and certifications
Competitive sick, vacation and PTO time as well as paid holidays
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded with a mission to supply essential tools, equipment, and safety products to a wide range of industries.
Specializes in providing top-quality materials and tools for construction, industrial, and maintenance projects.
Focused on building long-term relationships with clients by offering expert advice and exceptional service.
Handles diverse product categories including power tools, safety gear, hand tools, and construction equipment.
Known for rapid delivery services, helping clients maintain productivity and meet tight project deadlines.
Has an extensive network of suppliers ensuring a wide range of premium products available at competitive prices.
Regularly supports large-scale construction, commercial, and industrial projects, ensuring safety and efficiency.
Continually evolving by adding new technologies and products to its offering, staying ahead of industry demands.
Culture + Values
100% satisfaction
Guaranteed Customer Satisfaction
Demonstrates a commitment to ensuring complete customer satisfaction through its services and products.
Customers are the top priority.
Committed to quality and service—providing tools, equipment, fasteners, supplies, and safety products with unmatched reliability.
Relentless in the pursuit of delivering unparalleled service.
Knowledgeable, experienced customer service representatives are always ready to assist.
Customer service representatives attend regular training sessions on new products, safety regulations, and total customer satisfaction.
Environment + Sustainability
No official published net zero target or timeline found.
No detailed environmental or sustainability goals, metrics or results available on website or LinkedIn.
Inclusion & Diversity
3.6/5
Diversity & Inclusion Score
The company's score for diversity and inclusion, as rated by Glassdoor.
2.8/5
Culture & Values Score
The company's score for culture and values, as rated by employees.
Reported employee sentiment: 'They used to be family oriented, care about employees, and value longevity.'
No official DEI strategy or gender-specific statistics publicly available.