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Director of Renewals

Sitetracker

Platform to plan, build, operate and maintain critical infrastructure projects efficiently.

Lead and build a scalable renewal function to drive SaaS retention and expansion.

1d ago

Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

Montclair, NJ

Hybrid

Company Size

411 Employees

Service Specialisms

Professional Services

Implementation

Needs and Requirements

System Integration

Training Services

Sector Specialisms

Telecommunications

Fiber Networks

Tower

Wireless Networks

Space & Satellite

Energy

Renewable Energy

EV Charging

Role

What you would be doing

renewal forecasting

dashboard reporting

playbook development

workflow auditing

deal negotiation

stakeholder alignment

Built and operationalized the end-to-end SaaS renewal lifecycle across multiple segments
Lead at least 3 high-value renewal negotiations, demonstrating hands-on leadership
Developed internal playbooks, templates, and dashboards to standardize execution
Present quarterly renewal performance insights to executive leadership and board-level stakeholders
Define and socialize a draft renewal playbook, incorporating early stakeholder feedback
Create accurate and proactive renewal forecasts that drive executive confidence
Launch reporting dashboards that track renewal rate, churn risk, and forecast accuracy
Lead from the front on complex deals, while mentoring a growing team to scale impact
Lead hiring or internal transition planning for a dedicated renewals function/team if growth supports it
Rebuild and roll out a scalable, repeatable renewal playbook
Conduct a full audit of current renewal workflows, tools, and performance across CSM teams
Drove accountability through clear ownership and reporting structures
Operationalize the renewal playbook across all customer segments, ensuring adoption and accountability
Collaborated with CSMs and Sales to turn at-risk accounts into multi-year wins
Aligned with Legal and Finance to streamline terms and reduce renewal friction
Led customer conversations that emphasized value realization, not just renewal mechanics
Achieve consistent execution of renewals through a streamlined, repeatable, and scalable process
Identify key friction points in the renewal lifecycle and propose system or process enhancements
Build trust and alignment with Sales, Finance, and Customer Success leaders around the new renewal strategy
Establish renewal forecasting methodology and cadence for executive reporting
Secure multi-year renewals with at least 25% of eligible customers
Coach and mentor internal team members on negotiation tactics and value-based renewal conversations
Deliver measurable improvements in gross and net revenue retention (GRR/NRR)
Drive improvement in renewal forecasting accuracy to 90%+
Integrated renewal milestones into the broader customer journey framework
Delivered reporting to executive leadership on renewal performance and key blockers

What you bring

saas

enterprise

b2b

negotiation