Revenue Officer

Description

• Support during special events (e.g., football matches, concerts) and service disruptions to keep customers informed and reassured.
• Provide a reassuring, informative, and friendly point of contact for customers at all times.
• Represent MML at community and stakeholder events.
• Issue Penalty Fare Notices in line with the Midland Metro Penalty Fares Act where appropriate.
• Record accurate information and feedback to supervisors to help improve services.
• Work with colleagues and partner agencies (including Safer Travel and the British Transport Police) to minimise ticketless travel.
• Travel across the Metro network to check tickets, identify fare evasion, and promote ticket purchase before travel.
• Assist with surveys, customer engagement sessions, and marketing campaigns.

Requirements

• Strong communication and interpersonal skills.
• Previous experience in a customer-facing role.
• Experience in a transport, retail, or hospitality environment.
• An understanding of ticketing or fare structures.
• The ability to gather and analyse information to identify trends.
• Confidence to handle challenging situations calmly and professionally.
• Numeracy skills and the ability to interpret procedures accurately.
• Ability to work independently and as part of a team.

Benefits

• Flexible attitude to working hours and duties.

Training + Development

Interview process

Visa Sponsorship

Security clearance