Revenue Officer at West Midlands Metro in Wednesbury, England, United Kingdom | GBP28,814-28,814 | Kablio
Login
Sign up
Apply Now
Save Job
About us
Talk to us
Privacy
Terms & Conditions
Popular Jobs
Blog
Engineering & Design
Management
Trades & Technicians
Jobs in London
Receptionist
General Operative
Marketing
Data Analyst
Cleaner
Customer Service
Project Manager
Executive Assistant
Electrician
Kablio AI
If you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio
Revenue Officer
West Midlands Metro
Operates a network of trams providing public transport across the West Midlands.
Ensure ticket compliance, deter fare evasion, and deliver customer service across the Metro network.
10 days ago ago
£28,814 - £28,814
Junior (1-3 years)
Full Time
Wednesbury, England, United Kingdom
Hybrid
Company Size
500 Employees
Service Specialisms
Public Transport
Rail Operations
Engineering
Project Management
Design
Consulting
Maintenance
Infrastructure
Sector Specialisms
Construction Design Management
Digital Engineering & BIM
Geotechnical Engineering
Highways Engineering
Land Contamination Risk Management
Materials and Waste Management
Project Management
Rail Engineering
+2 more
Role
Description
event support
customer contact
stakeholder liaison
penalty notices
data recording
ticket enforcement
Support during special events (e.g., football matches, concerts) and service disruptions to keep customers informed and reassured.
Provide a reassuring, informative, and friendly point of contact for customers at all times.
Represent MML at community and stakeholder events.
Issue Penalty Fare Notices in line with the Midland Metro Penalty Fares Act where appropriate.
Record accurate information and feedback to supervisors to help improve services.
Work with colleagues and partner agencies (including Safer Travel and the British Transport Police) to minimise ticketless travel.
Travel across the Metro network to check tickets, identify fare evasion, and promote ticket purchase before travel.
Assist with surveys, customer engagement sessions, and marketing campaigns.
Requirements
communication
customer-facing
transport
ticketing
analysis
numeracy
Strong communication and interpersonal skills.
Previous experience in a customer-facing role.
Experience in a transport, retail, or hospitality environment.
An understanding of ticketing or fare structures.
The ability to gather and analyse information to identify trends.
Confidence to handle challenging situations calmly and professionally.
Numeracy skills and the ability to interpret procedures accurately.
Ability to work independently and as part of a team.
Benefits
Flexible attitude to working hours and duties.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Share this job
Company
Overview
Over 20 Years
Regional Transport Service
The transport system has been serving the West Midlands region for more than two decades.
Efficient, eco-friendly tram network connecting communities across the West Midlands.
Enhancing mobility with local and longer-distance routes seamlessly integrating with other public transport options.
Reducing congestion, improving air quality, and promoting sustainable travel.
Contributing to modernization of regional transport infrastructure through ongoing expansion projects.
Investing in state-of-the-art vehicles and technology to provide exceptional travel experiences.
Culture + Values
Environment + Sustainability
3,389 tCO₂e
Carbon Savings
Exceeded 2023 target by over 300 tCO₂e, achieved through West Midlands Metro extension works.
48 Towers
Solar Installations
Installed to power site compounds and eco-friendly welfare cabins.
£356m Investment
Decarbonised Transport
Backed by WMCA, supporting regional net-zero initiatives.
12 Months
Fleet Transition
Committed to transitioning fleet to electric vehicles under Net Zero Pledge.
Trams produce zero emissions at point of use.
Some routes use battery-powered sections for energy efficiency.
Use of sustainable concrete and renewable fuels in construction.
Eco-friendly welfare cabin units installed with solar-powered towers.
Support for regional net-zero initiatives by 2041.
Offsetting every shipment's emissions through the WMNetZero Business Pledge.
Inclusion & Diversity
Articles
Careers at West Midlands Metro
About Us