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User Experience (UX) Researcher 1, 2, Senior
Salt River Project
Conduct UX research and deliver insights to improve SRP customer experiences.
10d ago
Expert & Leadership (13+ years)
Full Time
Tempe, AZ
Office Full-Time
Company Size
5,000 Employees
Service Specialisms
Power and water construction services
Water engineering
Procurement services
Project facilitation / management
New construction energy design assistance
Supplier diversity
Capital projects design & construction specifications
Civil & environmental engineering services
Sector Specialisms
Water
Energy
Electrical
Construction services - water & power
Transmission and distribution line engineering design
Transmission line construction
Transmission line maintenance
Distribution design
Role
What you would be doing
user research
journey mapping
survey development
data analysis
predictive analytics
vendor management
- Designs, plans, and leads the implementation and day-to-day management of user experience research, journey mapping, custom qualitative and quantitative research and tracking studies from inception to final deliverables
- Communicates customer research findings to the broader team and wider organization in order help foster a deeper understanding of SRP customers, their journeys, and their needs
- Manages relationships with 3rd-party suppliers/vendors to ensure projects address key objectives, remain within budget, and are delivered in a timely manner
- Conducts quantitative research projects including questionnaire development, sample design, field coordination, data analysis and written reports and presentations
- Proactively leads multiple projects, actively prioritizes efforts, and communicates progress
- Supports marketing, customer operations and other SRP teams, departments and divisions on research projects as needed
- Carries out a variety of different qualitative research activities for customer and user experience projects including recruiting participants, preparing discussion and testing guides, conducting interviews and facilitating user testing sessions
- Champions user/customer/employee experience research practices within the organization and assists in establishing internal best practices, templates, tools, and partnerships
- Works within the Qualtrics customer experience management platform; utilizes all functions of the platform including survey development, data set management and predictive analytics, and dashboard reporting, etc.
- Supports other Strategic Research & Insights team members (including Marketing Research Analysts) based upon need and workload to meet critical deadlines
- Works closely with analytics colleagues to create an in-depth picture of user behavior; analyzes research data and information to synthesize and develop clear and actionable findings and translates those insights to tell the customer’s/user’s story
- Works to build strong, positive internal partnerships with cross-functional team members and business partners
What you bring
ms365
powerpoint
excel
word
ux research
5 yrs
- For a Level 1 (Associate), a minimum of no previous years of experience to two years related experience is required (if no degree, four-six years of relevant experience or equivalent combination of education and related experience totaling four-six years).
- For a Level 2 (Journey), a minimum of two years of experience to four years related experience is required (if no degree, six-eight years of relevant experience or equivalent combination of education and related experience totaling six-eight years).
- For a Level 3 (Senior), a minimum of five years of related experience is required (if no degree, nine years of relevant experience or equivalent combination of education and related experience totaling nine years).
- Strong MS365 skill required (including PowerPoint, Excel, and Word)
- Reads industry literature, and stays up to date on market research topics in general, and more specifically on topics, tools and solutionvvs related to user experience (UX) research
- Wellness programs (including access to a recreation and fitness facility)
- Short and long-term disability plans
- Pension Plan (at no cost to the employee)
- 10 Employee Resource Groups for career development, community service, and networking
- Available your first day: Medical, vision, dental, and life insurance
- Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
- Tuition assistance for both undergraduate and graduate programs
- 401(k) plan with employer matching
- Parental leave (up to 4 weeks) and adoption assistance
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- srp does not sponsor h1b visas, opt, or other employment-related visas.
Information not given or found
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Company
Overview
Founded in 1903
Year Established
The company was established to provide essential services to central Arizona.
- It operates a vast network of reservoirs, canals, and power plants, meeting the needs of millions of people.
- The company is a leader in sustainable water resource management, ensuring reliable water delivery for agriculture, municipalities, and industries.
- Salt River Project's power division generates electricity through a combination of solar, hydroelectric, and natural gas resources.
- Noteworthy for its cutting-edge solar energy initiatives, SRP is expanding its renewable energy infrastructure to meet growing demand.
- The company regularly undertakes large-scale projects to modernize its water and energy infrastructure to improve system efficiency and environmental sustainability.
- As a provider of essential services, SRP is deeply integrated into the region's growth, supporting both residential and commercial development.
- SRP also plays a key role in preserving the region’s natural resources, balancing growth with environmental stewardship.
- Safety First
- Integrity
- Excellence
- Accountability
- Innovation
- Sustainability
2050 Target
Net-Zero Carbon Emissions
A commitment to achieving net-zero carbon emissions by 2050.
60%
Renewable Energy Share
Currently, 60% of the company's energy needs are met through renewable sources.
- Developed and implemented a comprehensive water sustainability program
- Collaborative partnerships for environmental initiatives
- Clean energy transition with a focus on solar and wind projects
30% women
in non-traditional roles
The company has achieved 30% representation of women in non-traditional roles, demonstrating progress in gender diversity and inclusion efforts.
- Commitment to creating a diverse, equitable, and inclusive workplace
- Programs to advance women in leadership roles
- Established mentorship programs for diverse talent
- Promoted equitable recruitment practices
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