Lifecycle Leader

Description

• Partner with business development and operations growth teams to identify annual scope expansion opportunities.
• Serve as a point of contact for key clients, ensuring proactive communication and relationship management.
• Identify opportunities for process improvements and support training and development initiatives.
• Ensure timely and accurate delivery of all required materials to meet client and regulatory requirements.
• Develop and present proposals to clients for additional services, upgrades, or operational enhancements.
• Coordinate implementation of approved scope expansions, ensuring seamless integration into existing operations.
• Implement client feedback mechanisms to monitor satisfaction and address concerns promptly.
• Interpret and facilitate Request for Proposal (RFP) requirements to ensure compliance and competitive positioning.
• Ensure all processes are standardized, documented, and continuously improved.
• Work closely with operations, finance, legal, and compliance teams to align recompete and expansion strategies with company objectives.
• Oversee the preparation of proposals, compliance documentation, and operational plans for existing client contracts.
• Support initiatives that enhance service quality, responsiveness, and overall client experience.
• Manage all aspects of contract recompete processes.
• Track KPIs for recompete success rates, scope expansion revenue, and client satisfaction scores.

Requirements

• Experience working with large utility organizations, including but not limited to water and wastewater sectors, is highly desirable.
• Significant experience applying project management principles to complex, multi-stakeholder initiatives.
• Strong analytical and decision-making abilities.
• High School Diploma/GED is required.
• Proven ability to work with cross-functional teams through proposal development, contract negotiations, and service delivery.
• Ability to manage multiple priorities under tight deadlines.
• Demonstrated success in managing client expectations and maintaining strong relationships over long-term contracts.
• Strategic and results-oriented mindset.
• Experience with Request for Proposal (RFP) interpretation and facilitation in the recompete process.
• Strong organizational, communication, and problem-solving skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance