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Customer Service Representative (Insurance)
Homeservices Of America
A full‑service residential real estate firm integrating brokerage, mortgage, title/escrow, insurance and relocation.
Provide insurance support, service clients, process policies/claims, and cross-sell.
Research and answer calls from clients, underwriters and third parties.
Foster and maintain good working relationships with insurance companies and underwriters.
Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
Handle claims and billing inquiries.
Advise clients regarding insurance coverage and risk management issues.
Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling. (10-15%)
Process policy changes and cancellations.
Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager. (0-5%)
Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness. (75-80%)
What you bring
risk management
personal lines
automation
agency experience
problem solving
p&c license
Familiarity with risk assessment and risk management techniques.
Thorough knowledge of all personal lines insurance products especially those represented through HomeServices Insurance.
Proven automation, time management, and organizational skills.
Two years successful servicing experience with independent agency (or equivalent).
Excellent oral, written, and interpersonal communication skills.
Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes.
High School Diploma or equivalent work experience and knowledge.
Excellent analytical, problem-solving, and decision-making skills.
The company processed over $165 billion in residential sales in 2022.
250M Settlement
Antitrust Resolution
Resolved a significant antitrust matter with a $250 million settlement.
Anchored under the Berkshire Hathaway umbrella, the company grew by weaving diverse home‑ownership services into a unified offering.
From its early days as AmerUs Home Services, a series of strategic acquisitions transformed it into the leading U.S. residential brokerage by transaction volume.
Operating through both company‑owned brokerages and franchise networks, it blends local expertise with national reach across hundreds of offices.
It integrates brokerage with mortgage origination, title and escrow services, insurance, home warranties, and relocation support into a seamless customer journey.
Unusually, the company is structured under Berkshire Hathaway Energy rather than the insurance arm, a legacy of its MidAmerican roots.
Despite recent legal challenges, it continues to pursue selective acquisitions and tuck‑ins to reinforce its local dominance.
Culture + Values
98% Satisfaction
Customer Commitment
Achieved a 98% customer satisfaction rate, reflecting dedication to meeting client needs.
100% Integrity
Ethical Practices
Maintained a flawless record of integrity in all business operations, ensuring transparency across the board.
35 Global Awards
Excellence Recognition
Earned 35 awards for excellence, underscoring industry-leading performance and innovation.
Innovation, fostering a culture of creativity and forward-thinking approaches.
Environment + Sustainability
2030 target
Net-Zero Emissions Goal
The company aims to achieve net-zero emissions by this year, demonstrating a strong commitment to combating climate change.
Committed to reducing carbon footprint across operations
Sustainability initiatives include energy-efficient practices and reducing waste in all facilities
Inclusion & Diversity
Women 35%
Representation in Leadership Roles
Reflecting a commitment to gender diversity and inclusive leadership.
Committed to fostering an inclusive and diverse workforce
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