FT Retail Banker

Description

• Identify Fraudulent transactions, review current concerns with management and become well-informed on new suspicious activities.
• Complete Currency Transaction Report (CTR) and Suspicious Activity, Identity Theft, Red Flag (SIRF) as needed. Inform the Bank Secrecy Act Officer of any activities that appear to be suspicious, or that involve fraud, insider abuse and/or other activities where a SIRF should be considered as needed.
• Maintain currency and coin supply as prescribed by bank policy. Manually count, verify, and strap currency. Process coins by selling to the vault in accordance with cash limit and coin policy. Balancing of coin machine as needed.
• Assist customers with name/address changes, account maintenance issues, reconciliation, or complaints.
• Adhere to daily opening and closing procedures. Follow prescribed security and safety measures. Secure coins and currency in vault at closing ensuring that cash drawers and safes are locked in vault.
• Complete special requests by redeeming U.S. Savings Bonds, closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing account printouts and advanced research, copies, and referrals. Admitting customers to their safe-deposit boxes.
• Receives mortgage, consumer, and other loan payments.
• Assist internal customers (other personnel) and executive management as requested.
• Provide quality service by answering questions, telephone inquiries, and provide information on bank services. Handle or provide assistance to other retail staff with unusual transactions and answer difficult customer inquiries.
• Process deposits, withdrawals, cash advances, issue Cashier's Checks, and cash checks, securing proper identification and following retail policies and procedures. Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices. Identify counterfeit currency. Refer customers to other bank services as necessary.
• Attend various Retail training classes, as assigned by management.
• Handle debit card disputes.
• Inform Banking Center Manager and/or Retail Operation Manager of department activities and of any problems, concerns or outages exceeding $50.00. Assist with resolving retail outages and research to resolve discrepancies.
• Assist with night deposits, mail deposits and ATM deposits as needed.
• Build consumer and business customer profiles as needed.
• Count and balance cash using retail platform. Buy and sell currency from the vault as necessary, ensuring that the cash drawer limits are not exceeded. Scan all proof work through branch capture machine.
• Process Debit Cards upon request.
• Promote bank services and products following appropriate cross-selling procedures or directing clients to appropriate bank personnel. Refer customers to the proper department for issues that cannot be resolved at the retail line.
• Update identification.
• Adhere to strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential.
• Visually review customer transactions verifying necessary information.

Requirements

• Willingness to demonstrate Core 5 values with customers and coworkers.
• Obtain training and become proficient in executing wire transfers.
• Balance of ATM and main cash vault as needed.
• Able to hold a valid driver's license, have access to reliable transportation for arriving to work on time, work on-site at assigned location, and a willingness to extend working hours when necessary.
• 1 - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.
• Proficiency with Outlook, Word, typing, 10-key and utilization of the internet is required.
• High school diploma or general education degree (GED) will be required at the completion of your graduating year.
• Position will begin as a Retail Banker with intent to promote to Retail Banking Specialist as skills are mastered.
• Operate computer software and equipment, telephone, scanner and copier. Expected to become proficient with internal bank software.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance