Customer Service Representative

Description

• Resolve client and team inquiries quickly and professionally, always maintaining a service-first approach.
• Greet and direct visitors in a courteous and professional manner.
• Accurately organize and maintain digital files and documentation for client orders.
• Prioritize and complete tasks in line with critical deadlines and service expectations.
• Support ongoing business needs with a focus on safety, professionalism, and ethical conduct.
• Prepare and process memos, correspondence, and documents.
• Answer and route incoming calls promptly and professionally; take and distribute messages as needed.
• Apply creative thinking and problem-solving skills to resolve client needs while maintaining alignment with company policies and service standards.
• Draft and format internal and client-facing communications using Microsoft Office tools.
• Foster strong working relationships with colleagues, leadership, and clients.
• Establish and maintain effective working relationships with other employees, managers, clients, and other parties as related to company services and overall business.

Requirements

• Strong commitment to integrity, confidentiality, and company values.
• Ability to work independently and solve problems proactively.
• Proficiency in Microsoft Office Suite (Word, Excel, Access, Outlook) and Google Workspace.
• Detail-oriented with a strong commitment to service accuracy.
• Comfortable managing multiple priorities in a fast-paced, team-based environment.
• Strong verbal and written communication skills.
• Highly organized with excellent time management and follow-through.
• High School Diploma or equivalent; minimum 3 years of direct customer interaction (retail, food service and office).
• Experience using proprietary or cloud-based software systems preferred.
• Professional demeanor, positive attitude, and client-focused mindset.

Benefits

• Paid Holidays
• 401(k) with company match
• Company Sponsored Life & Disability Insurance
• Childbirth Recovery Leave
• Competitive Salary
• Health Savings Account
• Paid Time Off
• Voluntary Benefits – Accident, Critical Illness, Life, Short & Long-Term Disability
• Medical/Dental/Vision Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance