Service Operator
Graham
call logging
kpi tracking
work allocation
asset upload
client reporting
site coverage
Engage with our Employee Assistance and Health and Wellbeing programme designed to support your overall well-being.
- Allocating works orders to directly employed maintenance team and / or supply chain.
- Logging calls / jobs on the Control Hub database utilising service software (IFS). Calls / jobs may be received by telephone, facsimile, email or in person.
- Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures.
- Providing cover on various sites throughout NI & GB as and when required
- Reporting back to clients and contract staff on job progress and completion – produce reports.
- Operating paper based systems as necessary to compliment the operating software including back-up systems.
- Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with GRAHAM ISO management systems and Quality Control procedures
- Uploading and amending asset information as held in the Control Hub database
service software
facilities management
outlook
excel
busy office
1 year
1. Experience in service systems software
2. Previous experience in facilities management industry
Access NI Privacy Notice can be viewed at
1. Demonstrate a minimum of 1 years previous experience in a similar service role
2. Previous experience in a busy office environment
3. Competent IT skills to include Microsoft Outlook and Excel
BenefitsBenefit from an excellent company pension and free life assurance, providing financial peace of mind.
Additional Perks: Enjoy free onsite parking and other valuable benefits.
Contract Type: Full-Time, Permanent
Salary: Competitive
Financial Security: Benefit from an excellent company pension and free life assurance, providing financial peace of mind.
Wellbeing Support: Engage with our Employee Assistance and Health and Wellbeing programme designed to support your overall well-being.
Generous Leave: Enjoy up to 36 days of paid annual leave to maintain a healthy work-life balance.
Health & Wellness: Receive free BUPA health assessments, access discounted private healthcare and gym memberships, and take advantage of free will advice and yearly flu jabs.
Enjoy free onsite parking and other valuable benefits.
Enjoy up to 36 days of paid annual leave to maintain a healthy work-life balance.
Access ongoing training and development opportunities to support your professional advancement.
Career Growth: Access ongoing training and development opportunities to support your professional advancement.
Generous Leave:
Receive free BUPA health assessments, access discounted private healthcare and gym memberships, and take advantage of free will advice and yearly flu jabs.
- Financial Security: Benefit from an excellent company pension and free life assurance, providing financial peace of mind.
- Health & Wellness: Receive free BUPA health assessments, access discounted private healthcare and gym memberships, and take advantage of free will advice and yearly flu jabs.
- Career Growth: Access ongoing training and development opportunities to support your professional advancement.
- Additional Perks: Enjoy free onsite parking and other valuable benefits.
- Wellbeing Support: Engage with our Employee Assistance and Health and Wellbeing programme designed to support your overall well-being.
- Generous Leave: Enjoy up to 36 days of paid annual leave to maintain a healthy work-life balance.
- a basic disclosure may be requested for security clearance; criminal record not necessarily a bar.
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50 Years
Experience
Established with a long-standing commitment to excellence in construction services.
- From humble beginnings, the company has expanded its operations across the UK and internationally.
- Specializes in delivering complex, large-scale projects in sectors like energy, infrastructure, and residential.
- Has a proven track record of successfully completing projects in both the public and private sectors.
- Known for managing intricate projects with diverse technical requirements.
- Focus on quality and innovation in the construction industry.
100% Employee-owned
Ownership Structure
The company is fully owned by its employees, fostering a culture of shared ownership and responsibility.
- Commitment
- Integrity
- Reliability
- Strong ethics and compliance
- Safety-first mindset with Serious Injury & Fatality prevention
3% Reduction
Carbon Emissions
Achieved a 3% reduction in carbon emissions over the past year.
30M+ Hours
Worker Safety
Achieved over 30 million LTI-free hours from 2023 to 2025, demonstrating a commitment to workplace safety.
120,000 L
Fuel Efficiency
Reduced annual fuel consumption by integrating a hybrid fleet, contributing to lower emissions.
97% Diversion
Waste Management
Achieved 97% diversion of material from landfill at the Shoreline, WA project.
- Donated over 500 devices to schools to reduce e-waste (2022)
- Joined Vision 2045 initiative aligning with UN SDGs by 2045
- Fleet efficiency improvements and supplier partnerships to collect embodied carbon data
- Net-zero target validated by SBTi (Science Based Targets initiative)
- Baseline for net-zero: direct emissions by 2030 and full value-chain by 2040
1,800+ Trained
DEI Training Completion
Over 1,800 employees completed diversity, equity, and inclusion (DEI)-related training.
$757M + $105M Spend
Supply Chain Diversity
Significant investments in medium enterprises and minority-owned businesses.
$200M Contractor Spend
Diverse Contractors
Close to $200 million spent with Indigenous, female, and LGBTQ2+ contractors.
$200M+ Spend
DEI Outcomes
Over $200 million supplier spend with underrepresented groups supports diversity initiatives.
- Participation in Women in Construction Week and Construction Inclusion Week
- Workforce includes strong representation from Indigenous and visible minority communities (2024)
