Overnight Courtesy Patrol Agent

Description

• Assist front desk agents with situations throughout the property.
• Responsible for securing assigned posts at entry points and welcoming and greeting guests.
• Maintain an inventory of lost and found property. Own communication with guests in person, over the phone, or through email, and prepare shipments of property to return to guests.
• Record all daily activity on a typed Daily Activity Report.
• Assess and determine the course of action on certain situations and if the situation merits, asks guests, residents, employees, transients, or outside visitors to leave the property. Handle such issues with dignity and respect and recognize when these situations become a safety or security concern.
• Ensure guests and residents are authorized to be inside a venue, checking identification, using registries and guest lists, and issuing wristbands or other security measures.
• Take appropriate steps to report or correct problems by keeping the safety of everyone involved at the highest priority.
• Manage conflict between guests, residents or employees and utilize knowledge and training to resolve issues safely and effectively solve conflicts.
• Respond to emergencies on the property and take necessary steps to report or correct the situation.
• Roam the entire property on foot; monitoring and promptly reporting or solving issues.
• Use a radio, telephone, email account, or face to face contact to communicate with guests and employees regarding any safety and security concerns or issues taking immediately take steps to solve or report the problem and follow up with guests or employees to ensure total satisfaction.
• Assist with all medical emergencies large or small, administer first aid to guests and employees and recognize when emergency medical assistance needs to be contacted.
• Remind guests, residents, and employees of safety and security policies with an attitude of dignity and respect, maintaining a positive and fun environment.
• Complete investigations and prepare written reports for incidents regarding medical emergencies, property loss and damage, or other criminal activity occurring on the property.

Requirements

• Knowledge of operations on the Hospitality Industry strongly preferred.
• Excellent Customer Service Skills.
• Must be a self-starter who can initiative and get along with people at all levels both in and out of the community.
• Technologically sound with Microsoft Office applications.
• Requires good English communication skills, both verbal and written.
• Familiarity with current regulations pertaining to safety and security.
• Must be able to stand in one place for extended periods of time, and to remain on feet for up to 8 hours.

Benefits

• 3 weeks PTO
• Friends and family rates for our Hotel Properties throughout the company
• Referral program
• Annual education allowance of up to $1,000
• Residential housing discount after 1 year of continuous employment
• Free Onsite Parking or Commuting Support

Training + Development

Interview process

Visa Sponsorship

Security clearance