Facilities Manager - Westfield Fashion Square

Description

This is a full-time management role accountable for supporting the day-to-day facilities operations of the property, including the shopping center and affiliated business units.

The role supports the URW vision of serving our communities, enabling customer connections, and reshaping how people shop, live, work and play – delivering a best-in class customer experience by elevating the shopping center environment and enabling a fulfilling customer journey.

• Maintains a responsive open line of communication with tenants, including handling inquiries, operational considerations and liaise on fire and life safety system compliance.
• Attend recurring action/asset meetings to ensure awareness of all aspects of the shopping center, especially on issues that pertain to tenant’s design and construction.
• Maintain all fire and life safety systems according to local code and in a way that protects visitors, shoppers, and employees.
• Conduct periodic off-hours inspections.
• Coordinates requests with operational and cross-functional departments.
• Responsible for supporting the day-to-day facility operations of the property, and affiliated business units including budgeting (operational and capital), expense control, preventative maintenance program management, managing all building components (including HVAC, plumbing, Fire/Life Safety, and electrical systems), maintaining the aesthetic of the center, and maximizing the customer experience.
• Utilize facilities operational platforms to efficiently manage the operations of the center (CMMS, BMS/EMS/Contractor Management system etc.). Responsible for the integrity of information in these systems and databases, and ensuring these tools are fully optimized.
• Coordinate onsite logistics as it relates to access/deliveries and screening.
• Attends weekly staff meeting and customer service (“Style” program) sessions.
• Support performance management contracted services (national/regional/local), including securing bids, negotiation, renewals, payment, supervision and termination, as required.
• Embraces, delivers and achieves Signature Style™ standards – URW’s Operational Excellence program.
• Support the reforecasting of the operating budget and preparation of the annual operational and capital budgets.
• Perform local bidding, including RFP creation, bid leveling, proposed recommendations, and contract administration, while also supporting any regionalized/national bidding projects.
• Support local, regional and national initiatives in achieving URW’s Better Places 2030 goals, reducing the carbon footprint by 50%.
• Responsible for assisting in monitoring and minimizing the utility utilization at the center level, including electricity, natural gas, water, sewer, steam, and other externally provided resources which are critical to the operation of the center in a way that doesn’t compromise the other operational goals of the company.
• Reconcile utility bills, expenses, and verify against metering data.
• Assist with emergency planning and response in coordination with other key members of the center-level management team.
• Accountable and responsible for the timely implementation and completion of operational capital projects according to approved budget amounts.
• Accountable for control of expenses including negotiating contracts and reviewing profit and loss statements, to approved budgets.
• Attends required training classes and programs
• Support LEED and BREEAM In-Use certification processes for new construction and existing operations; respectively.
• Participates in Manager-on-Duty rotation, which includes some evenings and weekends, at the direction of the General Manager
• Liaise with various city departments on building and safety issues. Resolve issues in a timely manner.
• Ensure center compliance with all safety programs at the direction of Risk Management, including OSHA, EPA, and other regulatory requirements. Maintain all State and Federal required reports and safety documentation.
• Provide regular reviews of center incident reports and trends and implement appropriate programs to minimize risks.
• Support supervision of janitorial services and oversee engineering, and maintenance functions, including walk-throughs, meetings and work orders.
• Support Central Plant Management (For Select Locations)
• Manage and oversee any on-site equipment or asset inventory.

Requirements

• BA or BS degree or equivalent experience required.
• Ability to read and interpret blueprints, construction documents, and lease plans. Exposure to CAD, Bluebeam and other facility management platforms.
• Ability to understand Vertical Transportation operations (elevators, escalators, travelators)
• Exceptional customer service skills and the ability to develop and maintain effective relationships; dedicated to meeting the expectations and requirements of internal and external customers, specifically through listening and responding to concerns both in the moment and via digital communication means.
• 2-3 years of progressively responsible experience in coordination of maintenance, repair and operations of complex building or plant facilities; is desired.
• On-site role with ability to respond to the property 7 days a week, 24 hours a day to manage emergencies. Must reside locally, with a reasonable commute.
• Mechanical-experience where applicable for central plants, chillers, boilers, condenser loops based on installed systems. Base understanding of Package units, air handlers, forced air systems, water source heat pumps, VAV boxes, VFD’s.
• Ability to manage a budget, and forecast, while being able to analyze budget numbers for conformance to budgetary guidelines, explanation of variance.
• Familiarity with OSHA, EPA, and other regulatory requirements.
• Ability to learn and adopt technology solutions into workflow, that create greater efficiency, including Cloud-based software applications.
• Ability to manage administrative responsibilities, detailed and process oriented.
• Experience working with union trade’s workers, and third-party service providers, as applicable.
• Ability to maintain composure in all scenarios.
• Familiarity and comfort with automated building systems, EMS (“Energy Management Systems”), CMMS computer-based work order systems, in addition to enterprise software systems, including PlanIt.
• Demonstrated aptitude in problem-solving.
• Ability to understand and interpret leases and other legal agreements.
• Knowledge & understanding of Mechanical, Electrical, Plumbing, HVAC, Fire Protection & Fire Alarm systems/codes as well as ADA code.
• Third-Party Vendor Management.
• Capable of understand complex building electrical systems (Master Meter, sub-meter, individual metering, transformers, low/high voltage systems)
• Exceptional process management skills; can organize and prioritize an efficient workflow, simplify complex processes, anticipate and adjust for problems and roadblocks, adapt to changing priorities, and manage from start to finish.

Benefits

Do you want to help revolutionize a major industry? At Unibail-Rodamco-Westfield (URW), you’ll have the opportunity to impact the future of real estate by developing innovative and engaging places that reinvent being together. Come join a team that builds excitement about working at URW. You’ll get to work with leaders who are passionate about tackling changing consumer behavior with innovative experiences. All this bold vision means the company culture embraces evolution and change. We believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren’t met. If you're passionate about URW and looking to learn and grow, then we look forward to reviewing your application!

Unibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working together to seize opportunity and solve challenges. Employees receive mentorship and guidance while being empowered to drive their initiatives, embracing their individuality and unique backgrounds. URW‘s flagship destinations are interwoven into the community fabric, and we give employees the power to be impactful in their work and lead meaningful change in our communities through volunteering, DE&I programming and leading ESG efforts. URW is an innovator and trend setter in experiential entertainment and is making bold moves to be a brand that creates inspiring consumer experiences in-person and digitally. Breaking beyond conventional beliefs, URW is surprising and delighting customers by reinventing being together and creating memorable moments.

• $95,000 – $120,000 + Discretionary Annual Bonus

Training + Development

Interview process

Visa Sponsorship

Security clearance