Retirement Living Assistant at Riverside in Stockport, England, United Kingdom | GBP25,673-25,673 | Kablio

Role

Description

customer service

safety compliance

repairs monitoring

service contracts

site inspections

office admin

Act as an initial point of reference on the phone or in a reception area as required
Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met
To ensure that the companies Health and Safety policy is fully implemented at the scheme, ensuring customers are aware of the provision of security at the scheme at all times
Report repairs and maintenance needs on behalf of the customer following agreed procedures
Monitoring the delivery of reactive repairs across the properties within the cluster ensuring they are of a high standard and cost effective
To understand your role in the organisation and to be accountable for your contribution to service delivery within Retirement Living and the organisation
Work in line with, monitor and report any discrepancies in health and safety standards within schemes
To ensure compliance with Riversides’ Equality and Diversity policy in respect of employment and service delivery
Monitoring and meeting relevant health and safety standards in properties
Assist in the provision of comprehensive housing management including working with tenancy agreements
Carry out day to day office administration functions to ensure that all records and files are maintained and held securely, and that the confidentiality of information is upheld
To adhere to agreed Riverside’s safeguarding policies and procedures in every aspect of service delivery
Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc
Promote and encourage a high level of customer involvement, consultation and communication
Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care and support
To monitor standards of maintenance and cleanliness by conducting regular site inspections
To travel, within a reasonable distance, to provide cover to other schemes as required

Requirements

microsoft office

it skills

driving licence

care qualification

communication

customer focus

Previous experience of working with vulnerable and/or older people
Experience of working with vulnerable and older people
Experience of working in a customer focussed environment
To have the ability to use appropriate IT systems and maintain professional and timely records
Formal care, support or housing qualification
Experience working in a Customer Focused environment
To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required.
A full, clean driving licence
Strong communication skills
Excellent computer skills including proficiency in Microsoft Office
Excellent Communication Skills

Benefits

Investment in your learning, personal development and technology
28 days holidays plus bank holidays
Flexible working options available
Competitive pay & generous pension

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no sponsorship available; applicants must already have legal permission to work in the uk.

Security clearance

Information not given or found

Company

Overview

Operates a diverse portfolio of residential properties across the UK, offering homes to people in need.
Specializes in social care, working to improve the lives of vulnerable people through tailored services.
Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas.
Offers a range of services like homelessness prevention, mental health support, and youth services.
Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability.
Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being.
Committed to supporting those at risk of marginalization, from veterans to people with disabilities.
A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.

Culture + Values

We are a people-first organisation. Our customers and colleagues are at the heart of everything we do.
We are committed to creating and maintaining an environment where our employees feel respected, valued, and supported.
We believe in collaboration, working together to achieve our vision and deliver the best possible service.
We have integrity in everything we do and always strive to be transparent, accountable, and trustworthy.
We are passionate about making a difference and delivering quality services to our communities.

Environment + Sustainability

2050

Net Zero Carbon Emissions Target

The company is committed to achieving Net Zero carbon emissions by the year 2050.

Aim to reduce carbon emissions from existing homes and new builds using energy-efficient technologies and sustainable materials.
Environmental strategy includes reducing water usage and waste production, while promoting sustainability in the supply chain.
Working to improve the environmental performance of housing stock, with a focus on energy efficiency and reducing energy costs for residents.
Already reduced carbon emissions for residents.

Inclusion & Diversity

X% Women in Leadership

Women in Senior Roles

The percentage of women in senior leadership positions reflects the company's commitment to gender diversity in top management.

Committed to fostering an inclusive culture where everyone feels they belong.
Set measurable targets to increase the representation of women in leadership roles.
Strive to ensure a diverse workforce through recruitment practices and employee development programs.
Track and report on gender pay gap and aim to reduce it over time through focused strategies.

Articles

Care and Support

Substance misuse and rehab

Partner with us – Our services

Role

Description

customer service

safety compliance

repairs monitoring

service contracts

site inspections

office admin

Act as an initial point of reference on the phone or in a reception area as required
Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met
To ensure that the companies Health and Safety policy is fully implemented at the scheme, ensuring customers are aware of the provision of security at the scheme at all times
Report repairs and maintenance needs on behalf of the customer following agreed procedures
Monitoring the delivery of reactive repairs across the properties within the cluster ensuring they are of a high standard and cost effective
To understand your role in the organisation and to be accountable for your contribution to service delivery within Retirement Living and the organisation
Work in line with, monitor and report any discrepancies in health and safety standards within schemes
To ensure compliance with Riversides’ Equality and Diversity policy in respect of employment and service delivery
Monitoring and meeting relevant health and safety standards in properties
Assist in the provision of comprehensive housing management including working with tenancy agreements
Carry out day to day office administration functions to ensure that all records and files are maintained and held securely, and that the confidentiality of information is upheld
To adhere to agreed Riverside’s safeguarding policies and procedures in every aspect of service delivery
Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc
Promote and encourage a high level of customer involvement, consultation and communication
Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care and support
To monitor standards of maintenance and cleanliness by conducting regular site inspections
To travel, within a reasonable distance, to provide cover to other schemes as required

Requirements

microsoft office

it skills

driving licence

care qualification

communication

customer focus

Previous experience of working with vulnerable and/or older people
Experience of working with vulnerable and older people
Experience of working in a customer focussed environment
To have the ability to use appropriate IT systems and maintain professional and timely records
Formal care, support or housing qualification
Experience working in a Customer Focused environment
To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required.
A full, clean driving licence
Strong communication skills
Excellent computer skills including proficiency in Microsoft Office
Excellent Communication Skills

Benefits

Investment in your learning, personal development and technology
28 days holidays plus bank holidays
Flexible working options available
Competitive pay & generous pension

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no sponsorship available; applicants must already have legal permission to work in the uk.

Security clearance

Information not given or found

Company

Overview

Operates a diverse portfolio of residential properties across the UK, offering homes to people in need.
Specializes in social care, working to improve the lives of vulnerable people through tailored services.
Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas.
Offers a range of services like homelessness prevention, mental health support, and youth services.
Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability.
Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being.
Committed to supporting those at risk of marginalization, from veterans to people with disabilities.
A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.

Culture + Values

We are a people-first organisation. Our customers and colleagues are at the heart of everything we do.
We are committed to creating and maintaining an environment where our employees feel respected, valued, and supported.
We believe in collaboration, working together to achieve our vision and deliver the best possible service.
We have integrity in everything we do and always strive to be transparent, accountable, and trustworthy.
We are passionate about making a difference and delivering quality services to our communities.

Environment + Sustainability

2050

Net Zero Carbon Emissions Target

The company is committed to achieving Net Zero carbon emissions by the year 2050.

Aim to reduce carbon emissions from existing homes and new builds using energy-efficient technologies and sustainable materials.
Environmental strategy includes reducing water usage and waste production, while promoting sustainability in the supply chain.
Working to improve the environmental performance of housing stock, with a focus on energy efficiency and reducing energy costs for residents.
Already reduced carbon emissions for residents.

Inclusion & Diversity

X% Women in Leadership

Women in Senior Roles

The percentage of women in senior leadership positions reflects the company's commitment to gender diversity in top management.

Committed to fostering an inclusive culture where everyone feels they belong.
Set measurable targets to increase the representation of women in leadership roles.
Strive to ensure a diverse workforce through recruitment practices and employee development programs.
Track and report on gender pay gap and aim to reduce it over time through focused strategies.

Articles

Care and Support

Substance misuse and rehab

Partner with us – Our services