Assist where required with fielding telephone enquiries, responding where possible directly or ensuring enquires are dealt with by the most appropriate team member
Maintain a level of account management of live and new accounts gained
Attend sales meetings periodically with the sales team, providing information on new business orders and opportunities
Offer a good level of communication, technical advice and guidance on customer requirements in order to build and
Update CRM system to keep auditable records
Pursue all maintenance contract leads to improve conversion rate
Work towards and meet monthly and quarterly sales targets set
Promote all Group capabilities
Arrange client meetings for Area Service Managers with potential customers to identify requirements with the view to gaining orders
Update the Company database to maintain current and correct information of contacts, addresses and activities
Prepare Maintenance contract documents for new business opportunities
Ensuring processes are in line with QA work instructions and procedures utilising controlled forms and templates
Generate any other reports as requested
Requirements
ms office
erp
gcse/a-level
sales
communication
customer service
Excellent oral and written communication and time management
Experience of corresponding and coordinating with customers to meet business needs
Good standard of business related administration qualification/experience
Educated to GCSE/A level standard or equivalent
Able to demonstrate a proven sales track record and able to identify sales opportunities and leads
Computer literate in MS Office, ERP and database operating systems
Strong customer service and time management skills
Experience of working in a reactive service environment and of exceeding customer expectations
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
8.8 bn SEK
Group Revenue
The company's parent group reported a turnover of approximately 8.8 billion Swedish Krona in 2023.
2022
Year of Flagship Factory
Opened a state-of-the-art factory and customer experience centre in Kent.
1932
Year of Founding
Established legacy in indoor climate systems dating back to 1932.
They design and manufacture advanced HVAC solutions—from heat pumps to nozzle diffusers—tailored for UK‑specific needs.
Typical projects span supermarkets, offices, and public buildings seeking efficient ventilation, heating, cooling, and fire‑safety systems.
Their digital service ‘INSIDE’ monitors and enhances air quality, bridging physical products and smart monitoring.
They've rolled out award‑winning heat pumps and innovative chill beam systems, showcasing deep technical leadership.
Under the ‘Waterloo by Swegon’ brand they lead UK manufacture of air‑terminal devices, supported by bespoke engineering.
Culture + Values
We are a team-oriented company that values collaboration and respect.
We prioritize customer satisfaction and continuously improve to meet their needs.
Innovation is at the core of our business – we embrace new technologies and ideas.
Sustainability and energy efficiency are key components of our solutions.
We create an inclusive and supportive working environment for all employees.
Environment + Sustainability
Net Zero by 2030
Climate Goal
The company is dedicated to achieving carbon neutrality by 2030.
The company focuses on providing energy-efficient solutions that reduce carbon emissions.
The company has implemented sustainable practices across product design, manufacturing, and operations.
We aim to minimize our environmental impact by continuously improving our energy consumption and waste management.
Our products help customers reduce their carbon footprint and improve building energy performance.
Inclusion & Diversity
Promotes diversity in the workforce and strives for gender balance in leadership roles.
Has implemented strategies to foster an inclusive workplace culture.
Measures gender diversity in recruitment and retention.