Visitor Management Specialist (Full Time)

Description

• Follow all guidance provided by FPS pertaining to large events and ceremonies specific to the St. Elizabeths campus.
• Conduct secondary inquiries into immigration databases through the National Law Enforcement Telecommunications System (NLETS), The International Criminal Police Organization (INTERPOL) and render approval or denial of Campus visit requests based upon potential visitors' criminal history in accordance with established policies.
• For visitors that are not issued a Common Access Card (CAC) or Personal Identity Verification (PIV) card, ensure the visitor's identification is an authentic government issued identification card, per issued guidelines, to include the Real ID Act.
• Issue parking passes that are approved in either VMS or by the Office of the Chief Readiness Support Officer (OCRSO).
• Research criminal history by reviewing court case information relating to arrests, history, and dispositions.
• Work effectively with other branches and divisions within the organization to accomplish tasks.
• Assist with managing the visitor management portion of upper campus construction projects.
• Coordinate directly with FPS technical representatives to ensure requests are processed in a manner that meets Agency operational needs, address non-routine visitor requests, and/or alert Security offices to any visitor emergency needs that affect the life or safety of others or present a threat to the government facility or property.
• Provide briefings on behalf of FPS to visitors, advising of procedures, policies, and addendums pertinent to approved campus access.
• Answer telephones and electronic emails as they pertain to Visitor Management duties.
• Provide support for yearly events. St. Elizabeths holds between 150 to 200 events per year.
• Maintain confidentiality and Personal Identification Information (PII). Information in accordance with the Privacy Act of 1974 and DHS policies and directives.
• Support Stakeholders and FPS for coordination of Visitor Management aspects of large events and ceremonies on the St. Elizabeths campus.
• Process all visitor to allow access to work site location in line with established policies and procedures by using the Visitor Management System (VMS) and other Information Technology systems provided. The VMS is a workflow-based program that facilitates the submission of visit requests by authorized campus employees. The VMS also allows for the processing and approval of the requests by Visitor Management personnel.
• Attend reoccurring construction meetings relating to upcoming projects, events, personnel changes, and scheduling.
• Conduct background checks using the National Crime Information Center (NCIC) database.
• Ensure the visitor is located with the Visitor Management System (VMS) prior to assigning the visitor a visitor badge.
• Adjudicate results by using established policies and procedures as they pertain to visitor access control requests.
• Provide assistance, as needed, with special projects.

Requirements

• Ability to walk to/from gates within the St. Elizabeth campus in different weather conditions.
• Ability to communicate effectively, both orally and in writing in English.
• Proficiency in Microsoft Office 2010 or higher to include Word, Access, Excel, PowerPoint.
• Experience should include reviewing and approving visit requests to facilities requiring controlled access in accordance with organizational policies.
• Demonstrate extensive communication skills that encompass empathy, problem solving, and customer service skills.
• Ability to conduct detailed research and analysis of technical data.
• Successful candidate must have customer service experience.
• Ability to read and interpret management policy, regulations, and directives.
• A minimum of three (3) years of experience in visitor management in private, public or federal facilities that require controlled access processes.
• Ability to work effectively with a group or independently, in a past paced work environment.
• Ability to remain alert and focused throughout the shift.
• Experience with NCIC/NLETS is highly desired.

Benefits

• National Security Programs

Training + Development

Interview process

Visa Sponsorship

Security clearance