High‑performance rubber indoor/outdoor athletic flooring for tracks, courts, gyms and recovery spaces.
Manage key accounts, process orders, resolve inquiries, and coordinate deliveries.
1 months ago ago
Experienced (8-12 years)
Full Time
Lancaster, PA
Office Full-Time
Company Size
650 Employees
Service Specialisms
Fitness
Studio
Strength & Conditioning
Sports
Play Surfaces
Health & Wellbeing
Utility & Multi‑Purpose
Snow & Ice Sports
Sector Specialisms
Fitness
Strength + Conditioning
Studio
Sports
Health + Wellbeing
Senior Living
Play Surfaces
Role
Description
epicor entry
quotes
issue coordination
po review
account management
claims
Provide quotes, invoices, and assist with credit card payments
Coordinate with production, shipping, and technical teams to resolve issues
Promote products and identify opportunities to meet customer needs
Enter orders into Epicor ERP and provide confirmations
Respond to inquiries regarding product information, pricing, lead times, and shipping
Serve as the primary point of contact for assigned accounts
Manage claims, RMAs, and expedite requests
Maintain accurate customer records and documentation
Process and review customer purchase orders for accuracy
Requirements
erp
associate degree
microsoft office
project management
customer service
math
Experience with flooring or rubber industry preferred
Office setting with occasional exposure to manufacturing environments
ERP or CRM experience preferred (Epicor experience a plus)
Excellent verbal and written communication skills with a positive attitude
Ability to communicate effectively and manage time efficiently
PPE required when in manufacturing areas (safety glasses, steel/composite toe boots, ear protection)
Strong math skills and ability to learn new software programs
Associate’s Degree or 2 years equivalent experience required
Manufacturing environment experience preferred
Proficient in Microsoft Office Suite; ability to type 40+ WPM
5+ years in customer service, sales, or similar environment preferred
Manual dexterity and visual acuity for computer and phone use
Attention to detail and adherence to safety policies
Project management experience preferred
Strong organizational skills and ability to manage multiple priorities
Benefits
Tuition reimbursement
Opportunities for development and internal promotions
Competitive medical, dental, vision, and prescription insurance coverage
PTO Hours are accrued from Day 1
401k with a company match
Two minute walk to eco-friendly public transportation from rabbittransit
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Relaunched 2025
Relaunch of Ecore Athletic
The brand was relaunched in January 2025 with a renewed focus on sports surfacing.
75 Countries
Global Presence
The company has a global footprint serving over 75 countries.
Headquartered in Lancaster, PA, the brand crafts engineered surfaces—tracks, courts, gyms, turf—using its patented itsTRU® fusion‑bonding process.
Typical projects include elite training facilities like MLB weight rooms, UFL performance hubs, university fitness centers and outdoor sports tracks.
Product lines range from recycled‑rubber Basic Fit and Performance Collections to specialty turf (RageTurf, FlexTurf) and vibration‑reducing dBTile variants.
A standout: the TRUcircularity™ program reclaims end‑of‑life rubber surfacing for reuse, closing the loop on waste.
Culture + Values
quality
sustainability
customer satisfaction
Environment + Sustainability
430+M lbs
Rubber Diversion
The company has successfully diverted over 430 million pounds of rubber, primarily from truck tires, away from landfills, contributing to significant waste reduction.
9.5M lbs CO₂
CO₂ Emissions Avoided
Through its operations, the company has avoided emitting approximately 9.5 million pounds of carbon dioxide, reducing its carbon footprint.
87% recycled content
Recycled Materials
The company's products contain nearly 87% post-consumer recycled content, highlighting its commitment to sustainable material use.
99% landfill diversion
Waste Reduction
The Lancaster manufacturing facility achieves a remarkable 99% landfill diversion rate, with 22% of waste converted into energy recovery.
Use 40% less energy than standard industry procedures
Conserve enough natural gas annually to service 120 average American homes
Manufacturing facilities use minimal water, little to no heat, no smokestacks, with closed-loop chilling conserving about 17.5 million gallons of water per year
TRUcircularity™ closed‑loop take‑back program reclaims end‑of‑life athletic surfaces and recycles into new Ecore products
Achieved certifications: multiple Environmental Product Declarations (EPD®), Health Product Declarations (HPD), FloorScore/VOC compliance, MindClick Leader status, UL landfill‑diversion claims
SEAL Awards 2023 & 2024 for sustainable products and environmental initiatives
Inclusion & Diversity
No publicly disclosed DEI strategy, goals, or gender-related metrics found.