Account Manager_Customer Experience

Description

• Provide quotes, invoices, and assist with credit card payments
• Coordinate with production, shipping, and technical teams to resolve issues
• Promote products and identify opportunities to meet customer needs
• Enter orders into Epicor ERP and provide confirmations
• Respond to inquiries regarding product information, pricing, lead times, and shipping
• Serve as the primary point of contact for assigned accounts
• Manage claims, RMAs, and expedite requests
• Maintain accurate customer records and documentation
• Process and review customer purchase orders for accuracy

Requirements

• Experience with flooring or rubber industry preferred
• Office setting with occasional exposure to manufacturing environments
• ERP or CRM experience preferred (Epicor experience a plus)
• Excellent verbal and written communication skills with a positive attitude
• Ability to communicate effectively and manage time efficiently
• PPE required when in manufacturing areas (safety glasses, steel/composite toe boots, ear protection)
• Strong math skills and ability to learn new software programs
• Associate’s Degree or 2 years equivalent experience required
• Manufacturing environment experience preferred
• Proficient in Microsoft Office Suite; ability to type 40+ WPM
• 5+ years in customer service, sales, or similar environment preferred
• Manual dexterity and visual acuity for computer and phone use
• Attention to detail and adherence to safety policies
• Project management experience preferred
• Strong organizational skills and ability to manage multiple priorities

Benefits

• Tuition reimbursement
• Opportunities for development and internal promotions
• Competitive medical, dental, vision, and prescription insurance coverage
• PTO Hours are accrued from Day 1
• 401k with a company match
• Two minute walk to eco-friendly public transportation from rabbittransit

Training + Development

Interview process

Visa Sponsorship

Security clearance