Account Manager_Customer Experience
Ecore Athletic
Manage key accounts, process orders, resolve inquiries, and coordinate deliveries.
7 days ago ago
Experienced (8-12 years)
Full Time
Lancaster, PA
Office Full-Time
Company Size
650 Employees
Service Specialisms
Fitness
Studio
Strength & Conditioning
Sports
Play Surfaces
Health & Wellbeing
Utility & Multi‑Purpose
Snow & Ice Sports
Sector Specialisms
Fitness
Strength + Conditioning
Studio
Sports
Health + Wellbeing
Senior Living
Play Surfaces
Role
What you would be doing
epicor entry
quotes
issue coordination
po review
account management
claims
- Provide quotes, invoices, and assist with credit card payments
- Coordinate with production, shipping, and technical teams to resolve issues
- Promote products and identify opportunities to meet customer needs
- Enter orders into Epicor ERP and provide confirmations
- Respond to inquiries regarding product information, pricing, lead times, and shipping
- Serve as the primary point of contact for assigned accounts
- Manage claims, RMAs, and expedite requests
- Maintain accurate customer records and documentation
- Process and review customer purchase orders for accuracy
What you bring
erp
associate degree
microsoft office
project management
customer service
math
- Experience with flooring or rubber industry preferred
- Office setting with occasional exposure to manufacturing environments
- ERP or CRM experience preferred (Epicor experience a plus)
- Excellent verbal and written communication skills with a positive attitude
- Ability to communicate effectively and manage time efficiently
- PPE required when in manufacturing areas (safety glasses, steel/composite toe boots, ear protection)
- Strong math skills and ability to learn new software programs
- Associate’s Degree or 2 years equivalent experience required
- Manufacturing environment experience preferred
- Proficient in Microsoft Office Suite; ability to type 40+ WPM
- 5+ years in customer service, sales, or similar environment preferred
- Manual dexterity and visual acuity for computer and phone use
- Attention to detail and adherence to safety policies
- Project management experience preferred
- Strong organizational skills and ability to manage multiple priorities
- Tuition reimbursement
- Opportunities for development and internal promotions
- Competitive medical, dental, vision, and prescription insurance coverage
- PTO Hours are accrued from Day 1
- 401k with a company match
- Two minute walk to eco-friendly public transportation from rabbittransit
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Relaunched 2025
Relaunch of Ecore Athletic
The brand was relaunched in January 2025 with a renewed focus on sports surfacing.
75 Countries
Global Presence
The company has a global footprint serving over 75 countries.
- Headquartered in Lancaster, PA, the brand crafts engineered surfaces—tracks, courts, gyms, turf—using its patented itsTRU® fusion‑bonding process.
- Typical projects include elite training facilities like MLB weight rooms, UFL performance hubs, university fitness centers and outdoor sports tracks.
- Product lines range from recycled‑rubber Basic Fit and Performance Collections to specialty turf (RageTurf, FlexTurf) and vibration‑reducing dBTile variants.
- A standout: the TRUcircularity™ program reclaims end‑of‑life rubber surfacing for reuse, closing the loop on waste.
- quality
- sustainability
- customer satisfaction
430+M lbs
Rubber Diversion
The company has successfully diverted over 430 million pounds of rubber, primarily from truck tires, away from landfills, contributing to significant waste reduction.
9.5M lbs CO₂
CO₂ Emissions Avoided
Through its operations, the company has avoided emitting approximately 9.5 million pounds of carbon dioxide, reducing its carbon footprint.
87% recycled content
Recycled Materials
The company's products contain nearly 87% post-consumer recycled content, highlighting its commitment to sustainable material use.
99% landfill diversion
Waste Reduction
The Lancaster manufacturing facility achieves a remarkable 99% landfill diversion rate, with 22% of waste converted into energy recovery.
- Use 40% less energy than standard industry procedures
- Conserve enough natural gas annually to service 120 average American homes
- Manufacturing facilities use minimal water, little to no heat, no smokestacks, with closed-loop chilling conserving about 17.5 million gallons of water per year
- TRUcircularity™ closed‑loop take‑back program reclaims end‑of‑life athletic surfaces and recycles into new Ecore products
- Achieved certifications: multiple Environmental Product Declarations (EPD®), Health Product Declarations (HPD), FloorScore/VOC compliance, MindClick Leader status, UL landfill‑diversion claims
- SEAL Awards 2023 & 2024 for sustainable products and environmental initiatives
- No publicly disclosed DEI strategy, goals, or gender-related metrics found.
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