Customer Success Manager
Inoverse Groupe
Manage IT service delivery, relationships and SLAs for enterprise content management solutions.
4 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
East Riding Of Yorkshire, England, United Kingdom
Office Full-Time
Company Size
- Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Turnkey
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
reporting
service review
third‑party
itil processes
team coordination
onboarding
- Produce ongoing customer service and performance reports.
- Chair regular service review meetings with customers.
- Manage complex outsourced and third-party service relationships.
- Collaborate with partners to maintain and improve service standards.
- Ensure service quality and adherence to agreed SLAs.
- Develop and implement ITIL best practices and processes within the support team.
- Lead and coordinate service delivery teams (without direct reports).
- Oversee onboarding and transition of new customers.
What you bring
itil
graduate
nhs
cms
vendor management
sla
- Ability to prioritise tasks and work effectively under pressure.
- Strong understanding of customer success principles and SLA management.
- Excellent problem-solving and troubleshooting abilities.
- Capability to bridge the gap between technology and business needs.
- Experience working with NHS, Healthcare, or Public Sector clients (beneficial).
- Prior experience supporting Content Management platforms (advantageous).
- Highly organised, proactive, and self-motivated.
- Experience managing complex, outsourced or third-party vendor relationships.
- Graduate calibre or equivalent professional experience.
- Strong communication and stakeholder engagement skills.
- Proven track record in IT service management with ITIL certification.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Born from a passion for transformation, the company turned industrial waste heat into a strategic resource.
- It has carved a niche in auditing, designing and installing bespoke systems that reclaim lost thermal energy.
- Their financial model focuses on cost‑saving for clients through tangible energy reductions.
- Projects range from retrofitting factory cooling units to integrating heat recovery in commercial HVAC.
- With a hands‑on engineering approach, they serve sectors from heavy industry to public buildings.
- They’ve been trusted by retail leaders and manufacturers to convert excess heat into usable energy.
- Unusual fact: they turn rejected cold‑machinery heat into hot water or heating—no fossil fuel needed.
- Their story blends innovation, pragmatic engineering and a single focus: stop wasting heat.
- Innovation and creativity are at the heart of the company’s approach.
- Commitment to providing the highest quality of service to clients.
- Continuous improvement and flexibility in adapting to new challenges.
- Employee development and fostering a strong team spirit.
- Collaboration and open communication among all members.
- Respect for diversity in ideas and talents.
By 2030
Net Zero Emissions Commitment
Commitment to achieving net zero emissions by 2030.
- Implementing energy-efficient solutions in all operations.
- Reducing carbon footprint through sustainable practices.
- Promotion of circular economy practices to minimize waste.
- Ongoing investments in renewable energy sources and technologies.
- Focus on creating a workplace that values diversity of thought, background, and experience.
- Ongoing initiatives to ensure equal opportunities for all employees.
- Encouraging balanced gender representation in leadership roles.
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