Director, Vehicle Protection

Description

• Negotiate contracts and partnership terms, ensuring alignment with the Scout brand and desired customer experience
• Oversee regulatory compliance and licensing requirements across US and Canadian markets, ensuring legal, profitable, and sustainable operations
• Establish operational mechanisms for offer creation, tracking, reconciliation, and reporting
• Collaborate with Scout Motors Digital Products, IT, Sales Operations, and Retail Operations teams to define user needs and system requirements for quoting, contracting, and presenting products
• Translate market feedback into actionable insights to sharpen the Scout product offering and competitive position
• Work with the Sales Operations team to analyze market competitiveness and optimize pricing and bundling strategies, all with the objective of maximizing offer attractiveness, share, and profitability
• Design and implement a comprehensive suite of vehicle protection and insurance products tailored to Scout vehicle owners that delivers on the Scout customer promise
• Collaborate with the Brand and Communications teams to ensure clear communication and alignment with the Scout brand and identity
• Develop dashboards and reporting tools to track key metrics, including product penetration, revenue contribution, loyalty, and customer satisfaction
• Maintain strong relationships with external providers and internal stakeholders to ensure operational excellence, evaluating performance through a regular business review cycle and constant KPI monitoring
• Lead development and execution of marketing strategies for vehicle protection and insurance products
• Lead selection and onboarding of partners for vehicle insurance, extended warranty, GAP, pre-paid maintenance service, and other protection products
• Ensure seamless integration of F&I and insurance products into the Scout Motors digital retail platform and checkout process
• Partner with the Marketing team on creative development and messaging for product launches, promotions, and lifecycle communications
• Develop and execute a roadmap for product readiness, including systems, training, and partner support

Requirements

• Ability to navigate organizational complexity and influence senior leadership
• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
• Strong analytical mindset with fluency in data tools and performance metrics
• Strategic thinker with excellent communication and project management skills
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Proven ability to build programs from scratch and drive cross-functional alignment
• Residing in New York City: This role is not eligible for remote work in New York City.
• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. This role may be remote to start but will transition to an in-office setting at the headquarters within 6 months of start date. This role is not eligible for remote work in New York City.
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• Experience leading high-performing teams and cultivating a collaborative culture
• Extensive exposure and management responsibility in automotive sales, marketing, and partner management
• 10+ years of experience in automotive F&I products
• Deep understanding of the automotive F&I and vehicle insurance landscape
• 3+ years of experience in vehicle insurance
• The responsibilities of this role require 4-5 days attendance in office with in-person meetings and events regularly.
• Bachelor’s degree in Business, Finance, Marketing, or related field. Master’s degree a plus

Benefits

• Generous Paid Time Off including:
• Corporate Vehicle Program with:
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Competitive insurance including:
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Medical, dental, vision and income protection plans
• A mobility stipend
• 401(k) program with:
• Eligibility for 1 assigned vehicle
• 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually

Training + Development

Interview process

Visa Sponsorship

Security clearance