Account Executive - Case Handler at Videalert in Camberley, England, United Kingdom | Kablio

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Account Executive - Case Handler

Videalert

Supplier of intelligent CCTV‑based traffic enforcement & digital traffic management solutions.

Manage client cases, handle communications, resolve inquiries, and maintain reports.

25 days ago ago

Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

Camberley, England, United Kingdom

Office Full-Time

Company Size

38 Employees

Service Specialisms

Intelligent Traffic Solutions

Traffic Management

Vehicle Detection

Surveillance Systems

Data Analytics

Sector Specialisms

Local Government

Police Authorities

Traffic Management

Traffic Enforcement

Parking Management

Clean Air Zones

Low Emission Zones

School Safety

Role

Description

client contact

case management

deadline management

report prep

invoicing

team collaboration

Be the key point of contact via phone and email for clients and customers
Take ownership of a caseload, managing and reviewing cases efficiently
Hit deadlines and maintain high service standards
Prepare reports and handle invoicing
Collaborate with the enforcement team to resolve case inquiries quickly

Requirements

communication

organised

problem solving

microsoft office

Excellent written and verbal communication skills - confident and professional in every interaction
Highly organised and able to manage a busy, varied workload efficiently
Solution-focused mindset with the ability to handle challenges proactively
Proficient in Microsoft Office (Word, Excel, Outlook, and Teams)

Benefits

Healthcare Cash Plan.
25 days holiday + Bank Holidays
Pension Scheme
Enhanced Maternity and Paternity Package NB subject to eligibility criteria.
Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing.
Discretionary monthly bonus scheme

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

candidates must undergo disclosure and barring service (dbs) clearance.

Company

Overview

98% Capture Rate

Enforcement Units Accuracy

Achieved highly efficient enforcement with electric and electric-scooter mounted units.

2004 Founded

Company Establishment Year

Pioneered AI-driven CCTV solutions for traffic and parking enforcement.

2019 Acquired

Acquisition Year

Acquired by Marston Holdings, accelerating product development and growth.

Grew through high-profile UK local-authority contracts—Westminster, Barnet and Kingston—replacing legacy systems with smarter enforcement.
Typical projects include mobile enforcement vehicles (cars, bikes, electric scooters), school-street safety schemes, Clean Air Zones and ANPR police integrations.
Specialises in moving-traffic enforcement, school-safety, police ANPR, parking management and low-emission zone compliance.
Offers hosted Enforcement-as-a-Service and flexible commercial models, reducing capex and speeding deployment.
Open-platform architecture feeds anonymised ANPR data into wider smart-city, police, parking-operators and traffic systems.

Culture + Values

An organization does not publicly list exact culture or values statements on its website or LinkedIn.
Focuses on data-driven traffic solutions using measurable impact methods such as ANPR, video analytics, emissions, and air quality sensors.
Provides modular and scalable enforcement systems tailored to meet customer and council needs.
Employs platform integrations to enhance operational efficiency for local authorities.

Environment + Sustainability

Offers vehicle emissions detection and enforcement tools supporting Clean Air Zones and Low Emission Zones
Integrates particulate and gas sensors into video systems for real‑time air-quality monitoring
Enables councils to reduce NOₓ/CO₂ emissions through data‑driven traffic enforcement

Inclusion & Diversity

No DEI or gender strategy or metrics available on public website or LinkedIn.

Articles

About Videalert