L2 VIP Desktop Support Engineer (Backfill/Secondary Support) at Sky Systems in Southfield, MI | Kablio

Role

Description

network cabling

system troubleshooting

desktop installation

peripheral support

application resolution

call analysis

Including end-user network cabling issues
Troubleshooting hardware, software, and operating system issues
Installing and troubleshooting desktops, laptops, printers, and other computer peripherals
Resolving desktop application issues
Resolving issues without impacting/violating hardware warranties or customer security compliance requirements
Repeat call analysis and developing preventive actions

Requirements

comptia a+

associate degree

servicenow

tcp/ip

lan/wan

vip support

Basic administration of Windows OS, with MAC/Linux OS preferred
CompTIA A+ Certification
Associate Degree in Electronics
Ability to perform smart hands activities under guided instructions
DNS, DHCP, VPN, RDP
Working knowledge of:
Routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels
Ability to interact with customers at various organizational levels
Excellent written and oral communication skills with clients, management, and peers
Experience in:
Ability to work independently or collaboratively as part of a team
Proficiency with ticketing tools such as ServiceNow, Remedy, etc.
Ability to lift/move computer equipment up to 50 lbs
Ability to work with deadlines and deliver tasks on time
Capacity to complete tasks effectively with minimal supervision
Strong customer management skills
Smart hands support for peripheral and networking hardware, including but not limited to:
Other vendor certifications from OEMs (e.g., Dell, Toshiba, Lenovo, Client)
Basic knowledge of enterprise LAN/WAN setups and concepts
Excellent oral and written communication abilities
Expertise in desk-side support and PC break/fix
TCP/IP networking
Minimum 2–3 years of strong experience providing IT Infrastructure field support to VIPs or working in a VIP-based environment, including:
Monitors, keyboards, mice, printers, fax machines, scanners
Ability to troubleshoot systems and networks using sound deductive reasoning

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded '11

Company Establishment

The company was established in 2011.

Fortune 500

Client Size

Has worked with large financial institutions.

Blends technical consulting with staffing expertise across North America.
Evolved into a full-service MSP and Cisco/Dell partner.
Delivers 24/7 on‑site and remote services.
Builds contact center solutions using Cisco, Avaya, and Genesys.
Web solutions complement core services, enabling seamless digital platforms alongside infrastructure support.
Despite modest size, has tackled complex deployments in aerospace, semiconductors, energy, and government sectors.
Maintains agility through lean teams, ensuring projects hit deadlines, budgets, and technical benchmarks.

Culture + Values

5.0/5

Company Culture

Overwhelming approval for the company's culture.

5.0/5

Support You Get

Exceptional support provided to employees.

5.0/5

People You Work With

Positive feedback on the quality of colleagues.

5.0/5

Person You Work For

High satisfaction with management.

4.0/5

Way You Work

Positive but not perfect work methodology.

4.0/5

Work Setting

Satisfactory working environment.

4.3/5

Overall Rating

Strong overall employee satisfaction with 100% recommendation rate.

Overall rating 4.3/5, 100% of employees would recommend Sky Systems (CareerBliss)

Environment + Sustainability

No publicly disclosed environmental or sustainability strategy, targets, or net-zero goals found on official website or LinkedIn

Inclusion & Diversity

D&I rating 2.0/5

Glassdoor Diversity Rating

The company received a diversity and inclusion rating of 2.0 out of 5 from Glassdoor.

No gender breakdown or DEI metrics publicly disclosed.

Articles

Our Services

Careers

Role

Description

network cabling

system troubleshooting

desktop installation

peripheral support

application resolution

call analysis

Including end-user network cabling issues
Troubleshooting hardware, software, and operating system issues
Installing and troubleshooting desktops, laptops, printers, and other computer peripherals
Resolving desktop application issues
Resolving issues without impacting/violating hardware warranties or customer security compliance requirements
Repeat call analysis and developing preventive actions

Requirements

comptia a+

associate degree

servicenow

tcp/ip

lan/wan

vip support

Basic administration of Windows OS, with MAC/Linux OS preferred
CompTIA A+ Certification
Associate Degree in Electronics
Ability to perform smart hands activities under guided instructions
DNS, DHCP, VPN, RDP
Working knowledge of:
Routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels
Ability to interact with customers at various organizational levels
Excellent written and oral communication skills with clients, management, and peers
Experience in:
Ability to work independently or collaboratively as part of a team
Proficiency with ticketing tools such as ServiceNow, Remedy, etc.
Ability to lift/move computer equipment up to 50 lbs
Ability to work with deadlines and deliver tasks on time
Capacity to complete tasks effectively with minimal supervision
Strong customer management skills
Smart hands support for peripheral and networking hardware, including but not limited to:
Other vendor certifications from OEMs (e.g., Dell, Toshiba, Lenovo, Client)
Basic knowledge of enterprise LAN/WAN setups and concepts
Excellent oral and written communication abilities
Expertise in desk-side support and PC break/fix
TCP/IP networking
Minimum 2–3 years of strong experience providing IT Infrastructure field support to VIPs or working in a VIP-based environment, including:
Monitors, keyboards, mice, printers, fax machines, scanners
Ability to troubleshoot systems and networks using sound deductive reasoning

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found