Analyst - Customer Advocate at Scottish Power in United States Of America, New York, Vestal | USD64,538-80,673 | Kablio

Role

Description

agency liaison

dormant review

critical program

outreach

customer counseling

hefpa compliance

Liaison with Department of Social Services and other human service agencies to inform them of NYSEGs programs and policies and to obtain assistance for customers faced with disconnection of service.(15%)
Oversee Dormant Review and provide Cold Weather and HEAP training for field employees.(5%)
Administer Critical Customer Program; handle life support customers and other special needs customers during emergencies.(10%)
Conduct outreach to agencies and/or customers explaining company services and programs. (15%)
Counsel and assist residential customers with special needs who are unable to pay their utility bills including administration of 3596 referrals to Department of Social Service (DSS); Ensure compliance with HEFPA. (40%)

Requirements

associates degree

bachelors degree

ms office

problem solving

customer focus

team management

Education & Experience Required:Associates Degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.
Delivering for the Business:Global view of the Business - CompetentAchieving Results and Continuous Improvements - CompetentInitiative - CompetentInnovation & Creativity - Competent
Initiative - Competent
Customer Focus - Advanced
Strong communication skills.
Innovation & Creativity - Competent
PC skills, including MS Office Suite.
Administration of 2338 (Elderly/Blind/Disabled) Referrals to DSS. (15%)
Skills/Abilities:Strong communication skills.Effective problem-solving and organizational skills.Strong analytical ability.Able to multi-task.PC skills, including MS Office Suite.
Flexibility & Globalization - Competent
Communicating & Influencing - Expert
Able to multi-task.
Strong analytical ability.
Bachelors Degree
Achieving Results and Continuous Improvements - Competent
Effective problem-solving and organizational skills.
Customer Centric (internal and/or external)
Global Relationships:Flexibility & Globalization - CompetentCustomer Focus - AdvancedCommunicating & Influencing - ExpertTeam Work - Competent
Associates Degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.
Team Work - Competent
Team Management - Competent

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

£9.5 billion

Annual Revenue 2023

Generated through operations in energy networks, renewables, and retail and wholesale energy services.

£8.4 billion

Annual Revenue 2022

Reflects the company's performance across various energy-related business units.

13.1%

Year-On-Year Growth

Increase in annual revenue from 2022 to 2023.

Operates in electricity generation, transmission, and distribution and specialises in renewable energy, particularly onshore and offshore wind farms, and manages the transmission and distribution networks in South and Central Scotland, as well as parts of North Wales and North West England.
Provides electricity and gas to residential, commercial, and industrial customers across the UK, offering services such as smart metering, energy efficiency advice, and home services like boiler care and maintenance.
Has three main divisions: Energy Networks, Renewables, and Energy Retail and Wholesale.

Culture + Values

*SUSTAINABLE ENERGY:* Emphasises pioneering renewable energy, creating economic, social, and environmental value, with a commitment to safety, environmental respect, and ethical, rational, responsible actions.
*INTEGRATING FORCE:* Acts as a dynamic and responsible force for change, fostering collaboration, sharing knowledge, encouraging diversity, and growing talent to achieve common goals.
*DRIVING FORCE:* Focuses on bringing about efficient change by challenging processes, innovating for continuous improvement, and anticipating customer needs.

Environment + Sustainability

2040 Target

Net Zero Commitment

Committed to achieving net zero emissions by 2040.

100% Renewable

Clean Energy Production

All electricity generated from UK windfarms, ensuring a sustainable energy supply.

1,157 Turbines

Wind Energy Network

Operates a network of 1,157 turbines across onshore windfarms, contributing to significant renewable energy generation.

38 Windfarms

Energy Infrastructure

Maintains 38 onshore windfarm sites, supporting the transition to clean energy.

ScottishPower is a leader in renewable energy.
Enough electricity to power over 1.2 million homes, nearly half the homes in Scotland.
Capacity to generate 1,948 MW of electricity.

Inclusion & Diversity

35% Women Target

% of senior management roles

Target for women in senior management roles by 2030.

32% Female Representation

% in senior management

Increase in female representation in senior management from 26% in 2021 to 32% in 2022.

Collaborates with several recognised organisations to enhance its commitment to diversity and inclusion, such as the Business Disability Forum, The Armed Forces Covenant, Carers UK, ENABLE Scotland, and POWERful Women. It holds the highest level of accreditation of the Armed Forces Covenant (Gold Status) and received the Inclusive Workplace Award from the Scottish Union of Supported Employment for two consecutive years.

Articles

Greenhouse gas emission reduction plan

Employee networks

Role

Description

agency liaison

dormant review

critical program

outreach

customer counseling

hefpa compliance

Liaison with Department of Social Services and other human service agencies to inform them of NYSEGs programs and policies and to obtain assistance for customers faced with disconnection of service.(15%)
Oversee Dormant Review and provide Cold Weather and HEAP training for field employees.(5%)
Administer Critical Customer Program; handle life support customers and other special needs customers during emergencies.(10%)
Conduct outreach to agencies and/or customers explaining company services and programs. (15%)
Counsel and assist residential customers with special needs who are unable to pay their utility bills including administration of 3596 referrals to Department of Social Service (DSS); Ensure compliance with HEFPA. (40%)

Requirements

associates degree

bachelors degree

ms office

problem solving

customer focus

team management

Education & Experience Required:Associates Degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.
Delivering for the Business:Global view of the Business - CompetentAchieving Results and Continuous Improvements - CompetentInitiative - CompetentInnovation & Creativity - Competent
Initiative - Competent
Customer Focus - Advanced
Strong communication skills.
Innovation & Creativity - Competent
PC skills, including MS Office Suite.
Administration of 2338 (Elderly/Blind/Disabled) Referrals to DSS. (15%)
Skills/Abilities:Strong communication skills.Effective problem-solving and organizational skills.Strong analytical ability.Able to multi-task.PC skills, including MS Office Suite.
Flexibility & Globalization - Competent
Communicating & Influencing - Expert
Able to multi-task.
Strong analytical ability.
Bachelors Degree
Achieving Results and Continuous Improvements - Competent
Effective problem-solving and organizational skills.
Customer Centric (internal and/or external)
Global Relationships:Flexibility & Globalization - CompetentCustomer Focus - AdvancedCommunicating & Influencing - ExpertTeam Work - Competent
Associates Degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.
Team Work - Competent
Team Management - Competent

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

£9.5 billion

Annual Revenue 2023

Generated through operations in energy networks, renewables, and retail and wholesale energy services.

£8.4 billion

Annual Revenue 2022

Reflects the company's performance across various energy-related business units.

13.1%

Year-On-Year Growth

Increase in annual revenue from 2022 to 2023.

Operates in electricity generation, transmission, and distribution and specialises in renewable energy, particularly onshore and offshore wind farms, and manages the transmission and distribution networks in South and Central Scotland, as well as parts of North Wales and North West England.
Provides electricity and gas to residential, commercial, and industrial customers across the UK, offering services such as smart metering, energy efficiency advice, and home services like boiler care and maintenance.
Has three main divisions: Energy Networks, Renewables, and Energy Retail and Wholesale.

Culture + Values

*SUSTAINABLE ENERGY:* Emphasises pioneering renewable energy, creating economic, social, and environmental value, with a commitment to safety, environmental respect, and ethical, rational, responsible actions.
*INTEGRATING FORCE:* Acts as a dynamic and responsible force for change, fostering collaboration, sharing knowledge, encouraging diversity, and growing talent to achieve common goals.
*DRIVING FORCE:* Focuses on bringing about efficient change by challenging processes, innovating for continuous improvement, and anticipating customer needs.

Environment + Sustainability

2040 Target

Net Zero Commitment

Committed to achieving net zero emissions by 2040.

100% Renewable

Clean Energy Production

All electricity generated from UK windfarms, ensuring a sustainable energy supply.

1,157 Turbines

Wind Energy Network

Operates a network of 1,157 turbines across onshore windfarms, contributing to significant renewable energy generation.

38 Windfarms

Energy Infrastructure

Maintains 38 onshore windfarm sites, supporting the transition to clean energy.

ScottishPower is a leader in renewable energy.
Enough electricity to power over 1.2 million homes, nearly half the homes in Scotland.
Capacity to generate 1,948 MW of electricity.

Inclusion & Diversity

35% Women Target

% of senior management roles

Target for women in senior management roles by 2030.

32% Female Representation

% in senior management

Increase in female representation in senior management from 26% in 2021 to 32% in 2022.

Collaborates with several recognised organisations to enhance its commitment to diversity and inclusion, such as the Business Disability Forum, The Armed Forces Covenant, Carers UK, ENABLE Scotland, and POWERful Women. It holds the highest level of accreditation of the Armed Forces Covenant (Gold Status) and received the Inclusive Workplace Award from the Scottish Union of Supported Employment for two consecutive years.

Articles

Greenhouse gas emission reduction plan

Employee networks