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Service Coordinator
Daikin Applied Americas
Coordinate service scheduling, customer support, and admin tasks for HVAC technicians
7d ago
$23 - $36
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Fort Lauderdale, FL
Onsite
Company Size
4,156 Employees
Service Specialisms
Engineering
Technical Services
Design
Project Management
Turnkey
Sector Specialisms
Commercial Buildings
Multi-family Housing
Data Centers
Institutional Facilities
Industrial
Energy
Infrastructure
Residential
Role
What you would be doing
invoicing
erp entry
job scheduling
warranty admin
work closeout
dispatch scheduling
- Invoices and bills customers
- Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and ensures that it is sent to Human Resources on the new employee’s first day of employment
- Handles customer inquiries and routes questions of technical nature to the appropriate resource
- Enters all information and maintains information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes
- Coordinates job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed
- Assist in performing local office AP/AR functions and follows up with customer to ensure that payment has been received
- Maintains filing for and office equipment (copier, telephone, fax, etc.)
- Coordinates warranty administration process, parts orders, and tracks shipments
- Ensures timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
- Answers telephones and greets customers while maintaining professional and courteous customer contact
- Tracking of time and attendance for technicians
- Maintain OSHA logs
- Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance)
- Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
- Provide initial notification of Workers Compensation claims to insurance carrier
What you bring
3+ years
hvac controls
astea
microsoft office
high school
bachelor's
- 3+ years of related experience in mechanical, electrical, or plumbing service field
- Work visa sponsorship is not available for this position
- High School Diploma or GED
- Experience working with HVAC Controls Technicians is a plus
- Experience with Astea and/or any other service tracking software
- Proficient knowledge of Microsoft Office Suite
- The ability to make an impact and shape your career with a company that is passionate about growth
- Bachelor’s degree may be considered in lieu of work experience
- Tuition Reimbursement after 6 months of continuous service
- Paid time off and company paid holidays
- Paid sick time in accordance with the federal, state and local law
- 401K retirement plan with employer match
- Multiple medical insurance plan options + dental and vision insurance
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- work visa sponsorship is not available for this position.
Information not given or found
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Company
Overview
Founded 1933
Year Established
The company originated in 1933 as McQuay International in Minneapolis.
Acquired 2006
Acquisition Year
Transformed significantly after being acquired by Daikin Industries in 2006.
$30B Revenue
Parent Company Revenue
The global parent company generates nearly $30 billion in annual revenue.
$582M Applied Americas
Division Revenue
Applied Americas division contributes $582 million in revenue.
- Now fuels complex projects: water-cooled chillers, air-handlers, modular central plants and rooftop units across North America.
- Typical deployments include custom HVAC for data centers, sports venues, campuses and commercial towers.
- Specialisms span commercial and industrial sectors, with strong energy and infrastructure focus.
- Continues to innovate with compact chillers, heat-pump rooftop systems and intelligent equipment platforms.
- Unusual fact: it evolved from war-time radiator and compressor maker, once built bomb-release gear for WWII.
- Prioritizes meeting customer needs and delivering innovative solutions to solve their unique challenges.
- Fosters a culture of innovation, encouraging new ideas and breakthrough technologies to advance the HVAC industry.
- Strives for excellence in everything they do, ensuring quality, reliability, and operational efficiency.
- Committed to sustainability and environmental stewardship, offering products that reduce energy consumption and minimize environmental impact.
- Values teamwork and collaboration across all levels of the organization to drive mutual success.
- Maintains high ethical standards and operates with honesty and transparency in all interactions.
- Promotes a culture of respect, valuing diverse perspectives and fostering an inclusive work environment.
2050
Net Zero Target
Aim to achieve net zero carbon emissions by this year.
- Products are designed to reduce environmental impact by improving energy efficiency and reducing emissions.
- Invests in sustainable technologies, such as energy-efficient HVAC solutions, to lower carbon footprints.
- Supports net zero goals through transitioning to renewable energy sources and optimizing energy use in products.
- Focuses on reducing water consumption and implementing waste reduction initiatives across its operations.
- The company is committed to fostering an inclusive and diverse work environment, where all employees feel valued and respected.
- They support gender equality and work to increase the representation of women in leadership positions.
- The company has specific diversity goals, aiming to improve hiring practices and increase the diversity of their workforce.
- They have initiatives to support professional development and mentorship programs for underrepresented groups in the HVAC industry.
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