People Solution Group Specialist

Description

• Coach employees and people leaders through all direct access system activities including SAP, Service Now, and Workday.
• Provide tactical on-site support to HR business partners and local business leaders.
• Partner with other HR departments to support our Total Health and retirement programs, people review processes, benefits/career fairs, and special projects and initiatives as needed.
• Escalate or transition requests to third party vendors or subject matter experts as needed, ensuring a warm handoff and exceptional customer service.
• Ensure that correct and concise information is captured in the Service Now case management system to allow for an audit trail and accurate metrics reporting.
• Provide clear explanations of HR and company policies, procedures, processes, and administration to employees and people leaders.
• Understand the importance of confidentiality and data integrity, strictly adhering to internal practices to ensure data privacy and compliance with all federal, state, and local labor laws and regulations.
• Respond accurately, timely, and consistently to incoming inquiries and change requests within required standards and service level agreements (‘SLA’s’).
• Contribute to process improvement efforts by identifying opportunities to streamline workflows, enhance efficiency, and optimize the employee and people leader experience.

Requirements

• HR systems experience (i.e., SAP, Service Now, Workday, or similar)
• Intermediate in Microsoft Office (i.e., Word, Excel, PowerPoint).
• Ability to handle sensitive information with discretion.
• At least 5 years of experience in a human resources or people advisory role.
• Strong knowledge of employment laws and regulations.
• Experience working for a multi-state and/or global organization.
• Strong communication and interpersonal skills, with the ability to build relationships at all levels of the organization.
• Efficient in managing HR administrative tasks and coordinating various HR functions.
• Bachelor’s degree in human resources, business administration, or a related field (or 5+ years’ equivalent experience).
• Strong understanding of legal compliance and HR best practices.
• Retiree benefits knowledge
• Professional certification (i.e., PHR, SHRM-CP, or similar)
• Clear, concise, and effective communicator with employees and people leaders.
• High level of confidentiality and professionalism.
• Strong ability to identify issues and offer practical solutions.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance