Curo
A West of England housing association and house‑builder providing affordable and market homes plus care and support services
Assist customers relocating temporarily during home repairs and manage temporary accommodation logistics.
23 hours ago
$28,117 - $28,117
Junior (1-3 years)
Contractor
Bath, England, United Kingdom
Field
Company Size
503 Employees
Service Specialisms
Housing association
Commercial house‑building / Property Development
Affordable and market rent homes
Shared Ownership schemes
Support services (e.g. Wellbeing House, independent living)
Repairs & maintenance
Home improvements & adaptations
Customer Care
Sector Specialisms
Housing
Affordable Homes
Social Housing
Low Cost Home Ownership
Sheltered Housing
Supported Housing
Private Market Sales
Debt Collection
Role
Description
check‑in
booking management
inventory reporting
complaint resolution
health & safety
stakeholder coordination
In this customer‑focused role you will be the friendly, reliable point of contact for Curo customers who need to relocate temporarily while major repairs or improvements are carried out. You will manage temporary accommodation properties, guide customers through each stage of their move, and ensure they feel safe, informed and comfortable away from home.
- Support customers settling into temporary accommodation and ensure their comfort.
- Manage check‑in, check‑out and booking availability of properties.
- Conduct property inventories, report repairs and perform basic cleaning after stays.
- Liaise with internal departments to coordinate smooth transitions for departing and returning customers.
- Investigate and resolve customer complaints promptly.
- Maintain clear communication throughout the customer journey to deliver excellent service.
- Uphold health and safety standards in accordance with Curo policies.
- Provide customer‑facing service in a complex operational environment.
- Organise workload methodically, handling interruptions and changes calmly.
- Collaborate effectively with internal and external stakeholders.
Requirements
communication
flexibility
it software
driving licence
- Demonstrate strong written and verbal communication with diverse audiences.
- Adapt flexibly across all levels and meet changing requirements.
- Proficient with a range of IT software packages.
- Hold a full driving licence and access to a vehicle for work purposes.
Benefits
Curo values diversity and encourages applications from disabled, LGBTQ+, ethnic minority candidates and its own customers. The company offers a supportive recruitment process and a range of employee benefits, including generous holiday entitlement, a birthday day off, pension matching, hybrid working and wellbeing programmes.
- Earn £28,117 per annum with 26 days annual leave (plus bank holidays) increasing to 29 days.
- Receive an additional day off for your birthday.
- Eligible for up to 10 % matched pension contribution.
- Work hybrid (3 days office, 2 days home) with flexible benefits such as a Health Cash Plan.
- Access an Employee Assistance Programme for wellbeing.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
14,000 Homes
Homes Managed
Over 14,000 homes are owned and managed across Bath, Bristol, and surrounding areas, serving more than 25,000 residents.
£60 Million
Annual Turnover
Annual turnover recently approached £60 million, reflecting the company's significant commercial activity.
£65 Million
Build-to-Rent Scheme
Mid-project takeover of a £65 million build-to-rent scheme in Gravesend demonstrates capability in completing major developments.
- Established through the merger of several Bath-area housing associations, it grew rapidly into a major West of England landlord.
- Renovation projects include Mulberry Park on a former MoD site and refurbishment of estates previously slated for demolition.
- Projects span affordable housing, shared ownership, market sales, supported, and sheltered schemes.
- Notable work includes fit-out and new build contracts at high-profile locations like Power Road Studios, Shinfield Studios, and Spitalfields Works.
- Significant shift from demolition to refurbishment of Foxhill plans following resident legal action, prioritizing local input.
- Operating as a community benefit society, surplus from commercial activity is reinvested into social housing and support initiatives.
Culture + Values
- We are committed to delivering outstanding customer service.
- We take pride in being a trusted partner for our customers.
- We foster a culture of collaboration, mutual respect, and accountability.
- We support the personal development of our colleagues, enabling them to grow and succeed.
- We act with integrity and professionalism in everything we do.
Environment + Sustainability
Net Zero 2050
Carbon Neutrality Goal
Target to achieve net zero emissions, balancing carbon emissions with carbon removal.
- Promotes the use of sustainable building materials in construction projects.
- Actively reduces waste and improves recycling practices across operations.
- Supports and invests in low-carbon energy solutions.
Inclusion & Diversity
48% Female Employees
Gender Equality
Percentage of the workforce made up of women employees.
- strives to create an inclusive culture where everyone is treated with respect and dignity.
- aims for diversity in its workforce, regardless of background or personal characteristics.
- focuses on providing a supportive environment for employees of all genders, ethnicities, and identities.