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Housing Officer
Pinnacle Group Limited
Provide mobile patch housing management for military families throughout move‑in/out.
12d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Weeton, England, United Kingdom
Onsite
Company Size
3,700 Employees
Service Specialisms
Property Management
Maintenance Services
Repairs and Refurbishment
Facilities Management
Energy Efficiency
Sustainability
Building Services
Construction Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
safety reporting
stakeholder liaison
complaint investigation
void management
move coordination
appointment scheduling
- Contribute to and or lead on ensuring families and the places that they live receive a comprehensive and holistic patch service by raising, reporting, and monitoring to a successful conclusion any health and safety concerns, issues which impact on service families lived experience in their homes and or the areas they live in.
- Liaise, engage, and work in partnership with a range of internal and external stakeholders including planning and coordinating patch / location walkabouts with stakeholders
- Lead and assist in the investigation and resolution of complaints and occupancy breaches to a successful conclusion – drafting responses and reports as required
- Work in partnership with RAMS (responsible for void preparation works) to achieve the contractual move in standards ensuring families receive high quality homes and a welcoming/helpful service
- Ensure garage voids are minimal and garages are managed/maintained efficiently and effectively along with accurate record keeping
- According to contractual requirements provide services to families as part of the occupancy cycle such as planning for, attending, and administering pre move out, move out, pre move in, move in and 14-day observation (settling in) visit appointments while working collaboratively with industry partners to meet the required standards
- In liaison with regional colleagues and managers, proactively plan, monitor, and manage routine appointments ensuring that any short notice changes are communicated immediately to relevant internal and external stakeholders
- Liaise with and work in partnership with local agencies, charities, support providers, military liaison officers, service hubs and statutory authorities to deliver joined up support and services to families
- Support large scale and sometimes short notice moves which may require regional and national travel with overnight stays – includes covering other Housing Officer’s planned and unplanned short notice absence
- Participate and support events and a range of activities to engage with service personnel and their representatives including planning, organising, and attending one off and routine service family housing surgeries and stakeholder meetings
- Ensure contractual occupancy move out standards are met, and recharges applied and allocated to service families using an evidence-based approach and high levels of diplomacy
What you bring
driving licence
security clearance
housing management
2 years
independent
travel
- Full driving licence
- Must be eligible for relevant security and clearance checks
- Preferred 2 years working in public or private sector housing management or a customer service focussed operational environment. Applications from ex service personnel welcome.
- Ability to work independently across a mobile patch
- Occasional national (overnight stays) but frequent regional/patch travel
- Personal Development Plans
- Season Ticket Loans
- Life Assurance
- Additional Annual Leave
- Sick Pay Schemes
- Retail Discounts
- Flexible Working Arrangements
- Maternity/paternity packages
- Childcare Assistance
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Enhanced Pension Scheme
- Company Car
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must be eligible for relevant security and clearance checks
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Company
Overview
30 years
Years in Operation
The company has been operational for over three decades.
70,000 homes
Managed Properties
Overseeing a significant portfolio of mixed-tenure housing units across the UK.
160+ sites
Educational Facilities
Provides facilities management services to a wide range of educational institutions.
49,000 homes
Military Housing
Responsibly manages housing for Armed Forces families under long-term contracts.
- Projects range from award-winning large-scale regeneration in south London to integrated campus services for universities.
- Specialisms include mixed-tenure housing management, facilities management in education and community spaces, and workplace services.
- It stands out for vertically integrated delivery—from front-line caretaking and cleaning to technology-driven neighbourhood stewardship.
- Backed by investment arms like Pinnacle Spaces and Armadillo Analytics, it innovates in affordable homes and built-environment insights.
- Be smart, on time, polite and courteous, embrace diversity and take care of company property and the impact our work has on communities.
- Embrace the contributions of others, be inclusive in decision-making and get involved in areas outside your own work area and in the communities we work in.
- Do what you say you’re going to do, respect confidentiality and uphold the reputation of the company.
- Look for better ways of working, challenge poor behaviour and performance.
- Take personal responsibility, exceed individual objectives and make a positive difference by putting customers first, being responsive and solving their problems.
Net Zero by 2025
Emissions Reduction Target
Direct emissions reduction target set for 2025, aligned with Science Based Targets.
21% CO₂ Reduction
Revenue Growth with Lower Emissions
Achieved a 21% reduction in CO₂ emissions per £1 million revenue despite a 43% increase in revenue since 2020.
38% Scope 1 Reduction
Emissions from Operations
Significant reduction in direct emissions from company operations.
127% EV Growth
Electric Vehicle Deployment
Increased the number of electric and hybrid vehicles in the fleet by 127% year-over-year, now comprising 23% of the fleet.
- Fleet electrification: 41 electric/hybrid vehicles deployed; now 23% of fleet.
- FY24 emissions per £1 million revenue: 78.77 tCO₂e, an 8% reduction from FY23.
74% Employees
Trust in Decision-Making
74% of employees feel trusted to make decisions independently in their roles.
79% Employees
Reflect Values
79% of employees believe their behavior aligns with company values.
70 Apprentices
Apprenticeship Enrolment
70 staff members participated in apprenticeship programs in FY24.
- Investors in People silver accreditation; noted for advanced organisational values, colleague empowerment, sustainability and continuous improvement culture.
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