Associate Resident Field Service Technician
Abb
On-site service & maintenance of ABB 800xA DCS to ensure safe, efficient plant operation.
1 months ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Maryland, United States
Onsite
Company Size
105,000 Employees
Service Specialisms
Engineering
Consulting
Project Management
Design
Technical Services
Turnkey
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
troubleshooting
technical support
system upgrades
field service
preventive maintenance
customer communication
- Troubleshoot distributed control system hardware, software issues, and manage technical support requests on the customers behalf to optimize system performance. Maintain customer database by logging each call and the support provided.
- Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract. Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line.
- You will embark on a journey which will see you develop and be mentored to provide outstanding field service support of ABB's 800xA Distributed Control System.
- Providing site service to ensure safe and efficient plant operation utilizing the 800xA Distributed Control System.
- All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction). Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations. Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a “follow-up” system with customers to ensure the technical advice provided was effective.
What you bring
electrical
automation
control
problem solving
high school
fluent english
- Electrical, Chemical, Mechanical, Computer Science, Automation, or Control experience or a special combination of experience and/or demonstrated accomplishments will be considered. Applicable military experience will be considered.
- A demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude.
- Applicants must speak fluent English, have a legal driver’s license, and have a work authorization that would permit them to work for ABB in the US.
- High School diploma or GED equivalent required
- ABB relocation assistance will be provided to Baltimore, MD.
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Interview process
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Company
Overview
Founded 1883
Year established
The company was established in 1883, marking the beginning of its journey as a global technology leader.
- A global technology leader with a rich history of innovation.
- Focuses on electrification, automation, robotics, and digitalization for global industries.
- Delivers solutions to improve productivity, energy efficiency, and sustainability.
- A key player in sectors like utilities, transportation, manufacturing, and infrastructure.
- Notable projects include electrification of rail networks, automation in factories, and energy-efficient grid solutions.
- Continues to lead in integrating cutting-edge technologies, combining the digital and physical worlds.
- Customer orientation
- Innovation
- Collaboration
- Sustainability
- Integrity
- Accountability
2050
Net Zero Commitment
Aim to achieve net zero carbon emissions across operations and supply chain.
- Sustainability at the core of business model
- Reduction of CO2 emissions in operations and supply chain
- Committed to renewable energy
- Energy efficiency solutions for customers
- Increased use of recycled materials in products
- Support for the UN Sustainable Development Goals
24% Women Leadership
Gender Diversity in Leadership
Percentage of leadership positions held by women in the organization.
30% Target by 2025
Target Goal for Women
Aim to increase women in leadership roles to 30% by 2025.
- Partnerships with global organizations to promote inclusion
- Focused efforts on empowering women in technical fields
- Promotion of a culture of respect and equal opportunity
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