Network Operations Technician - Journeyman

Description

• Supports new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
• Uses administrative access to the network to stage new switches, routers.
• Supports engineering designs and data calls.
• Creates and responds to incident tickets and performs network triage per SOPs and knowledge articles.
• Performs root cause analyses.
• Provides training as required on network operations TTPs, and SOPs.
• Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.
• Uses administrative access to network components to research errors, incidents, problems, and to perform incident analysis and identify potential problems.
• Performs system patching and IAVA patches to network routers and switches.
• Maintains all configuration documentation for assigned infrastructure.
• Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment.
• Develops and updates configuration templates for switch and router installs. Applies configuration templates for initial switch and router installs.
• Troubleshoots systems, documents failures and accessibility problems within the network for our services.
• Supports new infrastructure projects.
• Monitors network performance against current outages.
• Analyzes, troubleshoots, and resolves issues with IT infrastructure, including user systems, servers, storage, and network connectivity.
• Performs Network ticket resolution.
• Develops and leverages network TTPs and SOPs to close tickets.
• Routes Service Requests to the appropriate organization required for incident resolution.
• Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software, or system functional specifications.

Requirements

• ITIL v3 or ITSM experience
• LG2 Environmental Solutions (LG2)
• Technical BA/BS with a minimum of 5 years performing as a Network Engineer on large, complex programs
• General user capabilities of Microsoft software applications required primarily Project, Excel, PowerPoint & Word and Microsoft Teams or SharePoint
• High School diploma or associate degree with a minimum of 7 years performing as a Network Engineer on large, complex programs
• Multi-disciplined network engineer with experience observing legacy network behavior and comparing against baseline performance.
• DoD 8570 IAT III Baseline Certification (Security + or CCNA-SEC)
• Performs Cisco or equivalent and software upgrades.
• Experience supporting DoD projects, specifically network modernization projects

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance