Customer Solutions Manager (Major Projects), SEA at Kone in Singapore, Singapore | Kablio

Role

Description

project handover

opportunity evaluation

value engineering

tender creation

demand creation

post‑tender support

Project Handover & Execution Support: Ensure a smooth transition from sales to execution by coordinating start-up meetings, validating as-sold specifications, and providing support for technical variations or customer clarifications during execution.
Continuous Improvement: Share insights with product and offering management, support internal capability building, and contribute to the Customer Solutions Engineering network within KONE.
Opportunity Evaluation: Support project assessments by reviewing customer specifications, timelines, and technical feasibility. Coordinate traffic analysis, BIM inputs, and risk reviews with local and regional experts to ensure optimal solution design.
Value Engineering: Develop optimized and cost-effective elevator solutions that meet project requirements while ensuring competitiveness, sustainability, and customer satisfaction.
Demand Creation: Work closely with the sales team to evaluate Requests for Proposal, identify new opportunities, and engage with consultants, architects, and key customers to define project requirements and promote KONE solutions.
Value Selling: Apply a Value Selling approach by focusing on customer outcomes, lifecycle benefits, and total cost of ownership. Develop and communicate clear value propositions that differentiate KONE solutions, emphasizing long-term benefits, efficiency, safety, sustainability, and digital services.
Tender Creation: Lead the preparation of tender, technical solution definition, and life-cycle value analysis. Drive internal alignment between country, regional, and global stakeholders to ensure timely and high-quality tender submissions.
Post-Tender Support: Participate in customer presentations, clarify technical details, and ensure consistent communication and follow-up during the negotiation phase.

Requirements

communication

bachelor's

5+ years

autocad

bim

elevator design

Excellent communication, coordination, and presentation skills.
Bachelor’s degree in engineering or relevant field, with 5+ years of experience in elevator projects
Proficiency in English and familiarity with CRM and engineering tools (AutoCAD, BIM, etc.).
Ability to translate customer needs into technical and commercial solutions.
Strong understanding of elevator design and construction.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1910

Years of Innovation

The company has a century-long history of pioneering advancements in the lift and escalator industry.

60+ Countries

Global Presence

Operates internationally, combining local expertise with large-scale capabilities in over 60 countries.

Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators.
Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable.
Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System.
A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability.
Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes.
Committed to technological advancements, including smart building solutions and predictive maintenance.

Culture + Values

Customer First: We create value for customers by understanding their needs and exceeding their expectations.
Caring: We care about the safety and wellbeing of our people and the environment.
Sustainability: We are committed to improving the efficiency and sustainability of urban life.
Teamwork: We succeed together by sharing knowledge and working as one.
Achievement: We strive for excellence and take pride in delivering outstanding results.

Environment + Sustainability

Net Zero by 2035

Carbon Emissions Target

Committed to achieving net-zero carbon emissions by the year 2035, demonstrating a strong focus on climate action.

56% CO2 Reduction

Emissions Decrease

Achieved a 56% reduction in CO2 emissions per unit of added value compared to 2018 levels by 2020, showcasing significant progress in emissions management.

30% Energy Savings

Product Efficiency

Focus on energy efficiency in product design, aiming for new products to achieve an average of 30% energy savings, promoting sustainable consumption.

80% Recyclable

Material Use

Ensures that 80% of materials used in new products are recyclable, supporting circular economy principles and reducing waste.

Sustainability integrated into product design and lifecycle management.

Inclusion & Diversity

50% Women

Senior Management 2023

Reflects gender diversity in senior leadership roles.

40% Target

Leadership by 2030

Aims to increase women in leadership positions by a specific future date.

Launched a global employee training program focusing on unconscious bias and inclusive leadership.

Articles

KONE Major Projects

KONE Careers

KONE SiteFlow

Role

Description

project handover

opportunity evaluation

value engineering

tender creation

demand creation

post‑tender support

Project Handover & Execution Support: Ensure a smooth transition from sales to execution by coordinating start-up meetings, validating as-sold specifications, and providing support for technical variations or customer clarifications during execution.
Continuous Improvement: Share insights with product and offering management, support internal capability building, and contribute to the Customer Solutions Engineering network within KONE.
Opportunity Evaluation: Support project assessments by reviewing customer specifications, timelines, and technical feasibility. Coordinate traffic analysis, BIM inputs, and risk reviews with local and regional experts to ensure optimal solution design.
Value Engineering: Develop optimized and cost-effective elevator solutions that meet project requirements while ensuring competitiveness, sustainability, and customer satisfaction.
Demand Creation: Work closely with the sales team to evaluate Requests for Proposal, identify new opportunities, and engage with consultants, architects, and key customers to define project requirements and promote KONE solutions.
Value Selling: Apply a Value Selling approach by focusing on customer outcomes, lifecycle benefits, and total cost of ownership. Develop and communicate clear value propositions that differentiate KONE solutions, emphasizing long-term benefits, efficiency, safety, sustainability, and digital services.
Tender Creation: Lead the preparation of tender, technical solution definition, and life-cycle value analysis. Drive internal alignment between country, regional, and global stakeholders to ensure timely and high-quality tender submissions.
Post-Tender Support: Participate in customer presentations, clarify technical details, and ensure consistent communication and follow-up during the negotiation phase.

Requirements

communication

bachelor's

5+ years

autocad

bim

elevator design

Excellent communication, coordination, and presentation skills.
Bachelor’s degree in engineering or relevant field, with 5+ years of experience in elevator projects
Proficiency in English and familiarity with CRM and engineering tools (AutoCAD, BIM, etc.).
Ability to translate customer needs into technical and commercial solutions.
Strong understanding of elevator design and construction.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1910

Years of Innovation

The company has a century-long history of pioneering advancements in the lift and escalator industry.

60+ Countries

Global Presence

Operates internationally, combining local expertise with large-scale capabilities in over 60 countries.

Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators.
Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable.
Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System.
A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability.
Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes.
Committed to technological advancements, including smart building solutions and predictive maintenance.

Culture + Values

Customer First: We create value for customers by understanding their needs and exceeding their expectations.
Caring: We care about the safety and wellbeing of our people and the environment.
Sustainability: We are committed to improving the efficiency and sustainability of urban life.
Teamwork: We succeed together by sharing knowledge and working as one.
Achievement: We strive for excellence and take pride in delivering outstanding results.

Environment + Sustainability

Net Zero by 2035

Carbon Emissions Target

Committed to achieving net-zero carbon emissions by the year 2035, demonstrating a strong focus on climate action.

56% CO2 Reduction

Emissions Decrease

Achieved a 56% reduction in CO2 emissions per unit of added value compared to 2018 levels by 2020, showcasing significant progress in emissions management.

30% Energy Savings

Product Efficiency

Focus on energy efficiency in product design, aiming for new products to achieve an average of 30% energy savings, promoting sustainable consumption.

80% Recyclable

Material Use

Ensures that 80% of materials used in new products are recyclable, supporting circular economy principles and reducing waste.

Sustainability integrated into product design and lifecycle management.

Inclusion & Diversity

50% Women

Senior Management 2023

Reflects gender diversity in senior leadership roles.

40% Target

Leadership by 2030

Aims to increase women in leadership positions by a specific future date.

Launched a global employee training program focusing on unconscious bias and inclusive leadership.

Articles

KONE Major Projects

KONE Careers

KONE SiteFlow