Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Senior - Principal End User Support Engineer
American Electric Power
Provide end‑user support for hardware, software, mobile and virtual desktop technologies.
6d ago
$85,081 - $124,941
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Fort Wayne, IN
Onsite
Company Size
17,000 Employees
Service Specialisms
Electric power generation
Electric transmission
Electric distribution
Site selection
Economic development
Grid reliability
Transmission upgrades
Infrastructure investment
Sector Specialisms
Energy
Infrastructure
Commercial
Residential
Renewable Energy
Solar
Wind
Grid Solutions
Role
What you would be doing
endpoint management
citrix management
video conferencing
mobile management
hardware support
escalation management
- Utilize Microsoft Endpoint Configuration Manager and JAMF for device management.
- Coordinate e-waste pickups and ensure compliance with environmental standards.
- Independently manage escalations and prioritize tasks while communicating effectively across all organizational levels.
- Manage and troubleshoot Citrix Virtual Apps and Desktops.
- Assist users with general technologies, including Windows 10/11, Virtual Desktops, MacOS, and workstation hardware (Mac, Dell, HP).
- Diagnose and resolve basic video conferencing issues, including Microsoft Teams and Zoom.
- Operate and troubleshoot in-room video conferencing systems from vendors like Poly and Cisco.
- Support mobile technologies such as iOS devices, Workspace ONE, and Intune.
- Provide comprehensive support for end-user hardware, software, and peripherals.
What you bring
citrix
sccm
jamf
ios
windows 10
5+ years
- Solid understanding of mobile technologies, including:
- Experience supporting and understanding Citrix Virtual Apps and Desktops.
- Excellent communication skills, capable of effectively communicating with all types of IT customers, including executive leadership.
- Good knowledge of Microsoft Endpoint Configuration Manager and JAMF.
- Travel up to 10% of the time, primarily for day trips
- Strong proficiency in general end-user technologies, including:
- Experience collaborating with large and distributed IT organization peers and partners.
- Extensive experience in supporting end-user hardware, software, and peripherals.
- iOS devices
- Workstation hardware (Mac, Dell, HP)
- Over 5 years of experience in supporting end-user technologies in large environments.
- Windows 10 and 11
- Able to work independently and demonstrate appropriate judgment and self-direction of tasks and priorities.
- Familiarity with operating in-room video conferencing systems from major vendors, such as Poly and Cisco.
- Virtual Desktops
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Powers millions across the United States with a vast electric transmission and distribution network.
- Has been a leader in the transformation of the energy sector for over a century.
- Focuses on reliable power generation, cutting-edge energy solutions, and a growing commitment to renewables.
- Operates one of the largest electricity transmission networks in the U.S., delivering energy to homes, businesses, and industries.
- Has a legacy of pioneering innovative technologies and projects to improve grid reliability and energy efficiency.
- Is expanding its footprint in the renewable energy sector, including solar and wind power projects that are helping shape the future of energy.
- Undertakes large-scale projects such as major power plant construction, infrastructure upgrades, and renewable energy installations, supporting both industrial and residential clients.
- Is dedicated to sustainable energy and modernizing grid infrastructure, making it an influential player in the energy transition.
- Safety is a top priority in everything we do, ensuring the well-being of employees, customers, and communities.
- We operate with the highest standards of ethics and transparency in all our work.
- Our primary focus is on meeting and exceeding customer needs to help them achieve success.
- We commit to excellence across all business operations and customer experiences.
- We are dedicated to innovation, leveraging new technologies and ideas to enhance efficiency and solve challenges.
- Collaboration is key to our success, as we work together across teams to achieve common goals.
Net-zero by 2050
Ambitious climate target
The company aims to achieve net-zero carbon emissions by 2050, aligning with global efforts to combat climate change.
60% CO2 reduction
Emissions decrease since 2005
The company has achieved a 60% reduction in CO2 emissions since 2005, demonstrating significant progress in lowering its environmental footprint.
- Committed to reducing greenhouse gas emissions in line with the Paris Agreement.
- Investing in renewable energy, including wind and solar, with plans to expand clean energy generation.
- Transitioning to cleaner energy sources and modernizing infrastructure to support sustainability.
30% of workforce are women
Representation of Women
Women account for 30% of the company's global workforce, reflecting a notable effort toward gender diversity.
38% of workforce are people of color
Representation of People of Color
People of color make up 38% of the company's workforce, highlighting efforts to promote racial diversity.
- Commitment to creating an inclusive culture that values diverse perspectives.
- Goal to increase the representation of women and people of color in leadership roles.
- Ongoing investment in leadership development programs to promote diversity in leadership.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio