Installation Manager
Empire Today
Lead installation team, manage contractors, ensure project completion.
3 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Charlotte, NC
Field
Company Size
2,195 Employees
Service Specialisms
Flooring
Carpet Installation
Tile Installation
Hardwood Flooring
Laminate Flooring
Vinyl Flooring
Commercial Flooring
Residential Flooring
Sector Specialisms
Residential
Commercial
Small Businesses
Organizations
Role
What you would be doing
order allocation
load management
software systems
site visits
audit process
change orders
- Review capacity planner daily and allocate orders by priority to available installers by rating.
- Manage installation opportunities using practical installation experience, common sense, and integrity.
- Maintain standard operating procedures for installation operations and review with Market Manager monthly.
- Build Trust through Integrity by ensuring ethical business practices are followed with contractors.
- Manage the performance, development, and expectations of internal team (Installation Coordinators and Administrators) and provide meaningful feedback and coaching.
- Manage and direct the daily loading of allocated project opportunities and Follow Every Job to completion utilizing Empire Today software systems and processes.
- Treat customers, subcontractors, and coworkers the way you would want to be treated (Golden Rule).
- Direct and perform random job-site visits to ensure customer satisfaction and identify variance from industry installation standards.
- Engage with installation contractors who are onsite to resolve installation issues, troubleshoot technical questions, and address customer change order processing.
- Conduct daily pre-load out and post load out meetings with cross-functional teams.
- Oversee the audit process of every installation job to ensure product and materials are available and the scope of work matches the sales proposal.
- Implement Corporate Installation initiatives to ensure achievement of stated corporate goals and executes continual improvement efforts for all aspects of install performance with a keen focus on ensuring team is clear on desired outcomes and supported through communication and context.
- Respond to customer concerns and engage with customers during and after installation to ensure satisfaction.
- Maintain profitability and drive improvement of key operational business metrics by developing and implementing targeted actions to address gaps in performance by regularly evaluating appropriate internal metrics.
- Attend leadership and market meetings as required.
- Collaborate with other departments to ensure successful project completion.
- Foster a strong working relationship with Installation contractors, focusing on creating a culture of mutual feedback and coaching.
- Formulate and execute an effective recruiting strategy to locate competent, skilled, and well-seasoned independent contractor installation businesses in partnership with Talent Acquisition to identify any staffing gaps that would affect market performance.
- Discuss the scope and cost impact of change orders with customers and gain approval to proceed--this includes securing payment for added scope or product or service changes.
- Resolve concerns with installation contractors regarding prior installation services and allocation of opportunities.
What you bring
flooring
microsoft
order management
associate degree
bilingual
problem solving
- Proficient in the fundamentals of carpet and flooring installations.
- Ability to establish and maintain a cohesive team and rapport with Installation Subcontractor.
- Excellent verbal, interpersonal, and written communication skills and ability to communicate to a variety of audiences.
- Ability to work in an office and dock setting, some regular evenings, weekends, shifts, off site, and/or with customers.
- Bilingual fluency in English and Spanish preferred.
- Experience with material take-offs, additions, and estimating competency is preferred.
- This position spends approximately 60% of time working in the office and warehouse on a computer which requires the ability to use a keyboard to enter data.
- Ability to report to work on a regular basis, including evenings and weekends.
- Associates degree required, Bachelor’s degree preferred or equivalent work experience.
- Valid driver’s license.
- Strong computer systems skills including all Microsoft applications and order management software programs.
- Capacity to create a sense of ownership and empowerment with internal support staff.
- Approximately 40% of the time is spent in the field on job site visits and/or field internal inspections (must be able to drive to job sites/inspections).
- Working knowledge of home improvement codes, permitting, and licensing requirements are preferred.
- Ability to lift and/or move up to fifty pounds (i.e., materials, product samples, etc.).
- Strong problem-solving and negotiation skills
- Ability to perform the essential functions of the position physically and mentally, with or without reasonable accommodation.
- Paid time off & holiday pay.
- Health benefits with quick enrollment – medical, dental, and vision.
- Professional development & career advancement opportunities.
- Incentive program.
- Ability to report to work on a regular basis, including evenings and weekends. Why Empire Today? We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you. We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home. We have an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth. We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team. Empire Today is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. Base pay is one part of our total rewards package. Starting pay may vary based on a number of factors, including but not limited to position offered, location, and the individuals’ knowledge, skills and ability. By Submitting your resume and application information, you authorize Empire Today to transmit and store your information in the Empire Today group companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. By pressing apply and providing your telephone number and email address, you authorize Empire Today to contact you by email or telephone at the wireless or landline phone number provided using automated phone technology and/or text messaging. Message and data charges may apply. You may revoke consent at any time."]
- Wellness program.
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded in 1959
Year of Establishment
The company was originally established in 1959 in Chicago, beginning as a small plastic-cover business.
Rebranded in 2003
Year of Rebranding
The company underwent a rebranding to 'Empire Today' in 2003, introducing its memorable jingle and shop-at-home model.
$1 Billion Revenue
Annual Revenue
The company generates approximately $1 billion in annual revenue through its operations across over 70 U.S. markets.
- Typical projects include full home and commercial flooring installs featuring carpet, hardwood, laminate, tile, vinyl or window treatments.
- Its standout advantage is next-day professional installation after same-day in-home consultation, bringing retail to customers’ doors.
- Strikingly, its iconic ‘Empire Man’ mascot and jingle have become cultural touchstones recognized nationwide.
- Customers First: We put our customers first and act with a sense of urgency to satisfy them.
- Golden Rule: We treat customers, contractors, and co-workers the way we would want to be treated.
- Integrity: We build trust through integrity.
- Personal Ownership: We take personal ownership and work together to drive financial results and celebrate our successes.
- Making it easy: Everyone should have an easy experience updating their home.
Six Million Pounds
Carpet Waste Diverted
Over six million pounds of carpet waste were diverted from landfills in the first year of the company's recycling initiative.
- Offers eco-friendly carpets made from recycled materials (e.g., plastic bottles) and low-VOC products to improve indoor air quality.
- Provides sustainable flooring and window treatment options (e.g., honeycomb blinds) that reduce home energy consumption.
5th percentile diversity rating
Diversity Score
The company ranks in the bottom 5% of similar-sized companies in terms of diversity.
-28 eNPS score
Employee Sentiment
Employee Net Promoter Score reflects low engagement, with 55% detractors and 27% promoters.
- We’ve built an inclusive economy where employees and contractors have equal access to opportunity.
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