Description

The company has grown rapidly in recent years and, with an expanding client base, is now hiring a Quote Coordinator. The role sits within the help‑desk team and is responsible for managing all quoted works, from preparing accurate proposals to presenting them to clients, tracking approvals and ensuring efficient execution. The coordinator will also analyse approval rates, margins and reasons for declined quotes, providing recommendations to improve performance.

• Coordinate quoted works from request through client presentation and approval tracking.
• Gather information and pricing from engineers, managers and subcontractors for quotations.
• Ensure quotes meet client requirements and SLA timeframes with accuracy.
• Submit quotes promptly and follow up on client approvals.
• Monitor quote status and drive approved work to timely delivery with relevant teams.
• Report on quote conversion rates and analyse reasons for non‑approval.
• Collaborate with technical and operations teams to improve quote quality, pricing accuracy and win rates.
• Prepare and deliver weekly/monthly performance reports to management.
• Support continuous‑improvement initiatives for the quoting process.

Requirements

Candidates must demonstrate excellent communication and interpersonal abilities, along with solid written and numerical skills and proficiency in Microsoft Office. Experience in a fast‑paced help‑desk setting and familiarity with service‑provider SLAs, KPIs and quote turnaround are advantageous. The role requires a calm, problem‑solving mindset, empathy and the capacity to manage relationships both internally and externally.

• Proficient in written communication and numerical tasks; comfortable using Microsoft Office.
• Strong customer‑interaction skills and confident, enthusiastic communication.
• Experience in a fast‑paced help‑desk environment (preferred).
• Understanding of service‑provider SLA, KPI, compliance and quote turnaround (nice to have).
• Ability to work to deadlines, multitask and manage multiple priorities.
• Knowledge of general engineering practices (optional).
• Natural problem‑solver who remains calm under pressure and shows empathy.
• Strong internal and external relationship‑management abilities.
• Familiarity with quoting processes, cost estimation and commercial terms (desirable).

Benefits

The position offers a competitive starting salary with annual reviews, a hybrid working model (three days in the office and two days at home), 25 days of holiday plus bank holidays, and a range of benefits including a pension scheme, modern offices with complimentary coffee and tea, free parking, public‑transport access, annual conferences and health‑care insurance after the qualifying period.

Training + Development

Interview process

Visa Sponsorship

Security clearance