Inside Technical Consultant (HVAC)

Description

• Provide troubleshooting and installation assistance of HVAC/R equipment.
• Provide technical documentation to contractors, engineers and other personnel.
• Guide callers to the appropriate field personnel if first-hand attention is required.
• Decision Quality: You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in.
• Diagnose issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution.
• Document call information into the call-tracking database in the event additional follow-up is required.
• Identify and help implement process improvements.

Requirements

• Experience with SAP preferred.
• Strong knowledge and experience in the installation and service of HVAC/R equipment.
• Ability to handle and prioritize multiple technical requests.
• Situational Adaptability: You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise – balancing routine tasks, urgent action items, and long-term projects is second nature for you.
• Strong customer service skills.
• High school diploma or equivalent experience required.
• Proficient in Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong analytical and troubleshooting skills.
• Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
• At least 2 years related technical consulting experience.

Benefits

• Outstanding 401k with company matching
• Community involvement opportunities
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Robust employee assistance program
• Employee stock purchase program
• Competitive base salary

Training + Development

Interview process

Visa Sponsorship

Security clearance