Streamline property management across single-family and multifamily portfolios.
Operates across 100+ North American markets with a tech-first approach.
Features include smart scheduling, centralized dashboards, and vendor integration for multifamily operations.
Launched a marketplace offering vendors e-commerce access to materials and financing at preferred rates.
About the client
About the client
Information not given or found
Role
Description
curriculum design
instructional design
needs analysis
technology assessment
project planning
user research
Responsible for large-scale curriculum design and course mapping.
Write concise and customer-friendly instruction for a variety of learning modalities (e.g., online courses, documentation, resources, in-app messages)
Properly scope and define outcome-driven learning objectives.
Utilizes needs analysis to address learning and performance gaps.
Serves as Team Lead on collaborative projects.
Collaborates with stakeholders to understand needs and expectations and uncover organizational and performance goals.
Builds into the design of learning solutions a variety of both formative and summative evaluation strategies to determine learning mastery and impact.
Makes informed, learning science backed, recommendations for performance improvement solutions to address root causes in partnership with manager or Senior LXD.
Under the guidance of the LXD Manager, provide leadership to LX training team in terms of identifying resourcing, coaching and work planning
Assesses and evaluates emerging learning technologies for adoption and integration.
Works with subject matter experts and other resources to transform knowledge into learning solutions.
Serves as leader in design, development and testing, of new and existing learning initiatives; innovates enhancements to existing learning modules which may include applications over multiple software and platforms.
Ensure a collaborative relationship between LX designers and Departments to ensure the design and timing meet requirements
Challenge and support the LX team
Effectively organize content and deliverables in a logical and intuitive manner.
Foster a positive team environment
Experiment and use diverse technologies to create interactive, responsive, and user-friendly online courses.
Confidently lead business and user research to identify pain points and opportunities to drive behavior change and performance improvement.
Proactively collects and incorporates feedback from leaders and stakeholders.
Consults with stakeholders to gain commitment for implementing solutions.
Under the guidance of the LXD Manager, provide guidance and constructive feedback to LX team
Conducts reviews of materials with appropriate parties, such as subject matter experts, the design team, and the target audience.
Designs and develops instructional materials including job aids, e-learning content, videos, PowerPoint presentations and more with minimal supervision required.
Designs logical learning assets that create an effective, efficient and engaging experience for the learner and maximize performance improvement outcomes that yield measurable organizational results.
Continuously evaluates, reports on, and improves existing learning/performance support solutions.
Applies a systematic process to gather, identify, and analyze root causes of learning and performance gaps.
Identifies and selects the appropriate approaches and technologies that follow sound principles of learning theory and align to the specific learning/performance support opportunity.
Creates and manages a detailed project plan to ensure quality standards and timelines for deliverables are met.
Requirements
adobe suite
lms
articulate
sharepoint
master’s
needs analysis
Advanced skills in Adobe Creative Suite
Advanced experience with Learning Management Systems (e.g., Saba, Cornerstone, Skillsoft).
5-7 years of hands-on development experience across multiple learning modalities (online, virtual, classroom, blended and social) using authoring tools such as: Captivate, Articulate; web conferencing applications such as Adobe Connect, Zoom, GoToMeeting; and collaboration platforms such as Yammer, SharePoint, Ning or Google.
Master’s Degree in Education, Instructional Design, Human Resources, or related field, or equivalent experience or advanced certification such as CPLP, ATD Master Instructional Designer, Langevin.
Advanced skills in e-learning development software (e.g., Articulate Storyline, Adobe
Advanced skills in Microsoft Office Suite
Advanced to advanced skills in audio and video production and editing
Able to prioritize work based on business needs and pivot when organizational needs require it.
Effective and clear communication with LX team
Regularly QA test and debug learning content.
Bachelor’s degree with major coursework and/or equivalence in instructional design, instructional technology, education technology, adult education, communications, or closely related field.
Be an active listener who also knows how to ask insightful questions to unlock a greater understanding of business and learning needs.
5-7 years of experience conducting needs analysis and designing and evaluating learning programs.
Advanced knowledge of instructional design principles, training techniques, and adult learning theories.
2+ years of experience in call center, contact center, customer service, or related field
Experience with LMS functionality
Comfortably use quantitative and qualitative needs analysis techniques to help prioritize our learning efforts.