Senior Learning Experience (LX) Designer

Description

• Responsible for large-scale curriculum design and course mapping.
• Write concise and customer-friendly instruction for a variety of learning modalities (e.g., online courses, documentation, resources, in-app messages)
• Properly scope and define outcome-driven learning objectives.
• Utilizes needs analysis to address learning and performance gaps.
• Serves as Team Lead on collaborative projects.
• Collaborates with stakeholders to understand needs and expectations and uncover organizational and performance goals.
• Builds into the design of learning solutions a variety of both formative and summative evaluation strategies to determine learning mastery and impact.
• Makes informed, learning science backed, recommendations for performance improvement solutions to address root causes in partnership with manager or Senior LXD.
• Under the guidance of the LXD Manager, provide leadership to LX training team in terms of identifying resourcing, coaching and work planning
• Assesses and evaluates emerging learning technologies for adoption and integration.
• Works with subject matter experts and other resources to transform knowledge into learning solutions.
• Serves as leader in design, development and testing, of new and existing learning initiatives; innovates enhancements to existing learning modules which may include applications over multiple software and platforms.
• Ensure a collaborative relationship between LX designers and Departments to ensure the design and timing meet requirements
• Challenge and support the LX team
• Effectively organize content and deliverables in a logical and intuitive manner.
• Foster a positive team environment
• Experiment and use diverse technologies to create interactive, responsive, and user-friendly online courses.
• Confidently lead business and user research to identify pain points and opportunities to drive behavior change and performance improvement.
• Proactively collects and incorporates feedback from leaders and stakeholders.
• Consults with stakeholders to gain commitment for implementing solutions.
• Under the guidance of the LXD Manager, provide guidance and constructive feedback to LX team
• Conducts reviews of materials with appropriate parties, such as subject matter experts, the design team, and the target audience.
• Designs and develops instructional materials including job aids, e-learning content, videos, PowerPoint presentations and more with minimal supervision required.
• Designs logical learning assets that create an effective, efficient and engaging experience for the learner and maximize performance improvement outcomes that yield measurable organizational results.
• Continuously evaluates, reports on, and improves existing learning/performance support solutions.
• Applies a systematic process to gather, identify, and analyze root causes of learning and performance gaps.
• Identifies and selects the appropriate approaches and technologies that follow sound principles of learning theory and align to the specific learning/performance support opportunity.
• Creates and manages a detailed project plan to ensure quality standards and timelines for deliverables are met.

Requirements

• Advanced skills in Adobe Creative Suite
• Advanced experience with Learning Management Systems (e.g., Saba, Cornerstone, Skillsoft).
• 5-7 years of hands-on development experience across multiple learning modalities (online, virtual, classroom, blended and social) using authoring tools such as: Captivate, Articulate; web conferencing applications such as Adobe Connect, Zoom, GoToMeeting; and collaboration platforms such as Yammer, SharePoint, Ning or Google.
• Master’s Degree in Education, Instructional Design, Human Resources, or related field, or equivalent experience or advanced certification such as CPLP, ATD Master Instructional Designer, Langevin.
• Advanced skills in e-learning development software (e.g., Articulate Storyline, Adobe
• Advanced skills in Microsoft Office Suite
• Advanced to advanced skills in audio and video production and editing
• Able to prioritize work based on business needs and pivot when organizational needs require it.
• Effective and clear communication with LX team
• Regularly QA test and debug learning content.
• Bachelor’s degree with major coursework and/or equivalence in instructional design, instructional technology, education technology, adult education, communications, or closely related field.
• Be an active listener who also knows how to ask insightful questions to unlock a greater understanding of business and learning needs.
• 5-7 years of experience conducting needs analysis and designing and evaluating learning programs.
• Advanced knowledge of instructional design principles, training techniques, and adult learning theories.
• 2+ years of experience in call center, contact center, customer service, or related field
• Experience with LMS functionality
• Comfortably use quantitative and qualitative needs analysis techniques to help prioritize our learning efforts.

Benefits

• Paid vacation, federal and floating holidays
• Health, Dental, Vision, Life, Disability options
• Competitive compensation
• $80,000 - 85,000 annually
• 401K retirement savings plan
• Maternity/Paternity Pay
• Career advancement opportunities

Training + Development

Interview process

Visa Sponsorship

Security clearance