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Waterton

Resident Services Coordinator

Company logo
Waterton
Real estate investment & property manager specializing in U.S. multifamily and hospitality assets.
Assist residents, handle inquiries, support leasing and admin for community operations.
7d ago
$17 - $20
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Chicago, IL
Onsite
Company Size
1,986 Employees
Service Specialisms
Multifamily Property Management
Hospitality Property Management
Construction Management
Design Services
Capital Improvement Programs
Revenue Management
Marketing Services
Underwriting Services
Sector Specialisms
Multifamily
Hospitality
Real Estate Investment
Property Management
Capital Improvement
Value Add Strategies
Metals
Mining
Role
What you would be doing
service monitoring
issue escalation
eviction management
move-out processing
lease renewal
resident engagement
  • Monitor service requests on behalf of residents. Coordinate with service team to ensure timely and accurate completion and escalate issues to the Community Manager.
  • Coordinate with the Community Manager and Property Accounts Specialist to manage eviction processes, ensuring alignment with legal counsel to achieve desired results.
  • Partner with the Property Accounts Specialist to manage move-outs, security deposits, refunds, and reimbursements in a timely manner.
  • Work with the Property Accounts Specialist to oversee the lease renewal program and documentation process. Generate interest in the community by effectively answering questions, conducting tours, following up with prospective residents, and executing sales closing techniques successfully.
  • Build and maintain positive relationships with residents by addressing inquires, concerns and requests in a timely manner. Engage residents through ongoing programs and events designed to increase satisfaction and minimize turnover.
What you bring
problem solving
high school
property management
customer service
teamwork
prioritization
  • Strong problem-solving skills
  • High school diploma or equivalent
  • A minimum of one-year of property management experience is strongly preferred! Some property management experience is required.
  • Excellent customer service skills through respectful interactions and communications
  • Ability to work well with others in a team environment
  • Ability to prioritize multiple tasks efficiently
Benefits
  • A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement
  • Competitive hourly compensation and renewal bonuses
  • Full suite of benefits including Medical, Dental, Life, Disability, and even pet insurance
  • 12 weeks of paid parental leave
  • 401K + match
  • Generous paid time off, volunteer time off, and paid holidays
Training + Development
Information not given or found
Company
Overview
$10B
Assets Managed
A testimony to the company's extensive portfolio in U.S. real estate.
$1B
AUM Milestone 2002
Achieved a key growth marker in assets under management.
25 Years
Founded 1995
Celebrated a quarter-century of successful operations in 2020.
  • Headquartered in Chicago, it operates a vertically integrated platform encompassing acquisitions, property management, and in-house construction.
  • Renowned for employing value-add strategies, managing portfolios across multifamily, hospitality, and senior living sectors.
  • Projects include lease-ups, garden and high-rise apartments, mixed-use residences, conversions, and ground-up developments.
  • Innovative Resitality® model merges hotel-style hospitality with residential living for enhanced satisfaction.
  • Leadership comprises experts in capital markets, design/construction, and operations, with extensive industry experience.
  • Notable landmark transactions include Chicago’s Presidential Towers and collaborations with leading hospitality firms.
  • In-house team efficiently manages budgets, construction, and compliance, ensuring optimal project outcomes.
Culture + Values
  • Integrity – We believe that doing the right thing always comes first.
  • Collaboration – We are stronger when we work together to achieve success.
  • Excellence – We strive to exceed expectations in everything we do.
  • Innovation – We embrace change and encourage new ideas to improve and grow.
  • Accountability – We take responsibility for our actions and outcomes.
  • Respect – We value and respect each other’s contributions and perspectives.
Environment + Sustainability
2050
Net Zero Target
The target year for achieving net-zero emissions across operations.
  • Committed to environmental sustainability across operations.
  • Focus on improving energy efficiency and reducing carbon footprint.
  • Utilization of renewable energy sources in operations.
  • Implementation of green building standards and sustainability certifications.
  • Ongoing monitoring and reporting of environmental impacts for transparency.
Inclusion & Diversity
45% workforce
Female Representation
The company achieves gender balance with nearly half of its employees being female.
  • Dedicated to fostering a diverse and inclusive workplace.
  • Promotes equal opportunities in recruitment, retention, and advancement.
  • Initiatives to support balanced gender representation across leadership roles.
  • Annual diversity audits to measure progress and guide future actions.
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