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Resident Services Coordinator
Waterton
Real estate investment & property manager specializing in U.S. multifamily and hospitality assets.
Assist residents, handle inquiries, support leasing and admin for community operations.
Monitor service requests on behalf of residents. Coordinate with service team to ensure timely and accurate completion and escalate issues to the Community Manager.
Coordinate with the Community Manager and Property Accounts Specialist to manage eviction processes, ensuring alignment with legal counsel to achieve desired results.
Partner with the Property Accounts Specialist to manage move-outs, security deposits, refunds, and reimbursements in a timely manner.
Work with the Property Accounts Specialist to oversee the lease renewal program and documentation process. Generate interest in the community by effectively answering questions, conducting tours, following up with prospective residents, and executing sales closing techniques successfully.
Build and maintain positive relationships with residents by addressing inquires, concerns and requests in a timely manner. Engage residents through ongoing programs and events designed to increase satisfaction and minimize turnover.
What you bring
problem solving
high school
property management
customer service
teamwork
prioritization
Strong problem-solving skills
High school diploma or equivalent
A minimum of one-year of property management experience is strongly preferred! Some property management experience is required.
Excellent customer service skills through respectful interactions and communications
Ability to work well with others in a team environment
Ability to prioritize multiple tasks efficiently
Benefits
A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement
Competitive hourly compensation and renewal bonuses
Full suite of benefits including Medical, Dental, Life, Disability, and even pet insurance
12 weeks of paid parental leave
401K + match
Generous paid time off, volunteer time off, and paid holidays
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