Provider of non‑hazardous solid waste collection, recycling, disposal and energy services.
Maintain and grow existing commercial/industrial waste accounts, ensuring retention and upsell.
1 months ago ago
Entry-level, Junior (1-3 years)
Full Time
Birmingham, AL
Onsite
Company Size
42,000 Employees
Service Specialisms
Non‑hazardous solid waste collection
Waste transfer
Waste disposal
Recycling services
Energy services
Sector Specialisms
Residential
Commercial
Industrial
Manufacturing
Retail
Special Waste
Hazardous Waste
Recycling
Role
Description
cancellation handling
customer retention
pricing coordination
contract renewals
salesforce use
performance review
Responds to all cancellation requests in alignment with the established escalation policy.
Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis
Proactively communicates with or responds to customers in support of company pricing initiatives.
Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.
Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.
Increases customer penetration by selling full suite of Republic Services products.
Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.
Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
Requirements
customer service
0-2 years
high school
ged
waste
transportation
0 - 2 years of customer service experience. (Required)
High school diploma or G.E.D. (Required)
Waste or transportation industry experience.
Benefits
Health care and dependent care spending accounts.
Employee Stock Purchase Plan (ESPP).
Comprehensive medical benefits coverage, dental plans and vision coverage.
Employee discount programs.
Life insurance and accidental death & dismemberment insurance.
Great Place to Work
Retirement plan with a generous company match.
Short- and long-term disability.
Employee and Family Assistance Program (EAP).
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
It operates collection, transfer, recycling centers, landfills and energy‑from‑waste facilities across the U.S.
Typical projects include curbside residential pickup, commercial/industrial waste hauling, recycling operations and landfill gas‑to‑energy plants.
Specialisms span residential and commercial collection, industrial waste services, recycling processing, hazardous waste treatment, and renewable energy generation.
Culture + Values
Safe – We protect the livelihoods of our colleagues and communities.
Committed to Serve – We go above and beyond to exceed our customers’ expectations.
Environmentally Responsible – We take action to improve our environment.
Driven – We deliver results in the right way.
Human-centered – We respect the dignity and unique potential of every person.
Environment + Sustainability
Open five new renewable natural gas plants; renewable-energy portfolio includes 86 projects
Deploy collision-avoidance cameras on collection trucks (2,200+ units)
Pace electrification: goal for 50% of new refuse vehicle purchases to be EVs by 2028
Initiatives include landfill-gas-to-energy, polymer center for plastics circularity, recycling and organics programs
Established MOSAIC Council in 2013 to drive inclusion efforts, including recruiting partnerships, training, leadership development, and business resource group support.
Removed college-degree requirements for many roles to broaden access and inclusivity.
Aims to achieve 50% diversity in leadership roles by 2030.