Associate Account Manager

Description

• Responds to all cancellation requests in alignment with the established escalation policy.
• Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis
• Proactively communicates with or responds to customers in support of company pricing initiatives.
• Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.
• Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.
• Increases customer penetration by selling full suite of Republic Services products.
• Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
• Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.
• Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.

Requirements

• 0 - 2 years of customer service experience. (Required)
• High school diploma or G.E.D. (Required)
• Waste or transportation industry experience.

Benefits

• Health care and dependent care spending accounts.
• Employee Stock Purchase Plan (ESPP).
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Employee discount programs.
• Life insurance and accidental death & dismemberment insurance.
• Great Place to Work
• Retirement plan with a generous company match.
• Short- and long-term disability.
• Employee and Family Assistance Program (EAP).

Training + Development

Interview process

Visa Sponsorship

Security clearance