IT Operations Analyst at Johnson Controls in Gurgaon, Haryana, India | Kablio

Role

Description

root cause

issue escalation

service metrics

policy development

project lifecycle

vendor management

Analyze all continuous up gradation process through various proactive self initiated projects and ensure efficiency.
Manage all the escalation Or Point of escalation for desktop support team
Being a part of IT Operation, you need to take overall responsibility for managing all aspects of IT technical service delivery to the businesses in JCI to ensure that all day-to-day operational activities are carried out in a timely and reliable way. And dealing with deadline on regular basis to meet the customers requirement
You need Also performing Root Cause Analysis / problem management for high impact & severity issues to minimize reoccurrence through detailed problem investigation.
Drive resolution for issue escalations in co-ordination with global infrastructure & other IT teams within define SLA.
Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.
Develop IT policies and practices
Prepare designs and evaluate all balancing functions as required by IT departments and other functional areas.
Responsible for full lifecycle of projects from initiation to completion
Manage local and global vendors to deliver the highest possible services
Create and track Local IT budget for local infrastructure projects
Point of Contact for any IT issues or requirement which causing disturbance in delivery Or if there is any new requirement or initiative from JCI.
Administer and provide upgrade to systems and escalate issues.

Requirements

customer-facing

application

systems

server

storage

backup

Customer facing role on Application & Systems troubleshooting with Server, Storage and Backup management tickets Field IT Team.
Need to coordinate with other IT groups including the IT Project group & other Platform operation group like network team, Server team and Voice team, service desk and IS Security to meet the requirement of the customer

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1885

Year Founded

Pioneered the electric thermostat and launched the building controls industry.

2016

Year of Merger

Merged with Tyco International, expanding into fire protection and security.

$26.8B

Annual Revenue

Generates revenue across four global business segments.

Record Backlog

Project Demand

Maintains a strong backlog of digital and infrastructure projects.

Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Culture + Values

N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.

Environment + Sustainability

43.8% reduction

Emissions reduction

Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.

56% reduction

GHG intensity

Achieved a 56% reduction in GHG intensity since 2017.

56% renewables

Global electricity

56% of global electricity was matched by renewables in 2024.

25% sites landfill-free

Manufacturing sites

23 manufacturing sites (25%) achieved zero-landfill in 2024.

Inclusion & Diversity

Double women leaders by 2026

Global Leadership Diversity Target

Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.

>100k global workforce

Community Volunteering Impact

Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.

Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.

Articles

Media Contact

Privacy and Trust Center

Investor & Media Contacts (SEC filing)

Role

Description

root cause

issue escalation

service metrics

policy development

project lifecycle

vendor management

Analyze all continuous up gradation process through various proactive self initiated projects and ensure efficiency.
Manage all the escalation Or Point of escalation for desktop support team
Being a part of IT Operation, you need to take overall responsibility for managing all aspects of IT technical service delivery to the businesses in JCI to ensure that all day-to-day operational activities are carried out in a timely and reliable way. And dealing with deadline on regular basis to meet the customers requirement
You need Also performing Root Cause Analysis / problem management for high impact & severity issues to minimize reoccurrence through detailed problem investigation.
Drive resolution for issue escalations in co-ordination with global infrastructure & other IT teams within define SLA.
Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.
Develop IT policies and practices
Prepare designs and evaluate all balancing functions as required by IT departments and other functional areas.
Responsible for full lifecycle of projects from initiation to completion
Manage local and global vendors to deliver the highest possible services
Create and track Local IT budget for local infrastructure projects
Point of Contact for any IT issues or requirement which causing disturbance in delivery Or if there is any new requirement or initiative from JCI.
Administer and provide upgrade to systems and escalate issues.

Requirements

customer-facing

application

systems

server

storage

backup

Customer facing role on Application & Systems troubleshooting with Server, Storage and Backup management tickets Field IT Team.
Need to coordinate with other IT groups including the IT Project group & other Platform operation group like network team, Server team and Voice team, service desk and IS Security to meet the requirement of the customer

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1885

Year Founded

Pioneered the electric thermostat and launched the building controls industry.

2016

Year of Merger

Merged with Tyco International, expanding into fire protection and security.

$26.8B

Annual Revenue

Generates revenue across four global business segments.

Record Backlog

Project Demand

Maintains a strong backlog of digital and infrastructure projects.

Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Culture + Values

N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.

Environment + Sustainability

43.8% reduction

Emissions reduction

Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.

56% reduction

GHG intensity

Achieved a 56% reduction in GHG intensity since 2017.

56% renewables

Global electricity

56% of global electricity was matched by renewables in 2024.

25% sites landfill-free

Manufacturing sites

23 manufacturing sites (25%) achieved zero-landfill in 2024.

Inclusion & Diversity

Double women leaders by 2026

Global Leadership Diversity Target

Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.

>100k global workforce

Community Volunteering Impact

Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.

Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.

Articles

Media Contact

Privacy and Trust Center

Investor & Media Contacts (SEC filing)