Tenant Services Coordinator

Description

• Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated byBGIS Health Safety and Environment Teams and enforced by law.
• Use operational knowledge of the facility to provide swift resolution of any challenges experienced by employees or guests.
• Identify safety hazards and maintenance issues
• Develops client project communications, including deadline notification, process updates, and scope requirements.
• Reviews the work done by contractors, reports any discrepancies to Facility Manager and requests Purchase Orders.
• Ensure ID badge is displayed for Team Members and Visitors
• Assist with minor event planning and meeting space set ups and clean ups
• Coordinates, plans and oversees BGIS and subcontracted forces to deliver required tenant service projects within the scope of the position.
• Support customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times
• Manages stakeholder requirements, scope changes, and project expectations.
• May be required to wear a BGIS uniform or outerwear when performing duties if required such as a branded shirt
• Attend and participate in the Joint Health and Safety Committee meetings
• Submit work orders for maintenance (including technology), workspace or janitorial issues, to ensure timely response and tracking for continuous improvement.
• Point of contact for office and technology issues
• Receives, processes and validates service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required (Keep a Project Tracker spreadsheet).
• Administer triage for meeting room technology- i.e. reset, reboot meeting room panels and lobby touch screen and/or manage escalations
• Works with the Facility Managers to deliver small-scale tenant service projects; determining skills required, assisting with contractor selection and monitoring performance.
• Assist with electronic visitor sign in when necessary
• Clean/Wipe high touch point areas of lobby hourly
• Assist in meeting rooms for IT connections and supplies
• Follows Company procedures to ensure safe environment, personal safety and safety of others.
• Develops and maintains effective relationships with vendors, clients and stakeholders.
• Tracks all projects and timeline, providing regular status updates to the Facility Manager.
• Act as an ambassador ensuring a positive Workplace Experience and be able to communicate confidently and articulately to employees and guests with a professional/positive demeanour
• Responsible for the workplace experience in designated lobby/service areas – welcoming employees, assisting with inquiries/questions and point person for Health Screening upon entry within the open lobby space
• Tracks and reports on project totals monthly when required.
• Manage locker/file cabinet inventory assignment
• Ensure access card is used for each Team Member ensuring no tailgating
• Retrieve and respond to voicemail messages daily
• Ensure workplace health and safety guidelines are followed, and report any violations or near-misses to Manager
• Verifies client security requirements and ensures service providers are compliant prior to entering client space.
• Manages time & space of building activities to ensure no conflicting safety hazards.

Requirements

• General knowledge of commercial building systems and/or construction.
• Demonstrate new technologies released in support of enhancing the workplace experience
• Effective Interpersonal skills, with an emphasis on communication (verbal/written).
• Good client management/customer service skills.
• Proficient with MS Office and email software.
• 1-3 years of job-related experience specific to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.
• High level of confidentiality will be a must in this role.
• Strong organisational, coordination and documentation skills with the ability to multi-task.
• Ability to work independently.
• Proficiency with CAD will be considered an asset.
• Have an extensive knowledge of the workplace – technology, meeting rooms, multi-purpose and shared spaces, amenities and places of interest.
• Knowledge of project delivery and tendering processes.
• High school completion plus a specialized technical or business course.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance