Customer Service Representative (CSR)

Description

• Provide updates to customers about existing and new products or services through various communication methods, including face-to-face interactions.
• Enter quotes, orders, and returns for processing, and manage email correspondence with other departments and marketing.
• Assist with quarterly inventory counts to ensure accurate stock management.
• Follow up with customers to ensure satisfaction and address ongoing needs.
• Help prepare customer orders when needed.
• Support the Sales Team with customer-related tasks and initiatives.
• Respond promptly to customer inquiries and concerns via phone, email, and in person.
• Clearly communicate with customers, prospects, and internal teams via email, phone, and in person in a timely manner.
• Build and maintain strong customer relationships to foster loyalty.
• Participate in training sessions to enhance skills and knowledge.
• Collaborate with different departments by attending meetings, seeking needed information, and coordinating with coworkers.
• Use carrier platforms to provide shipping rate quotes.
• Work core business hours (per the employee handbook) to ensure consistent availability for customer support.
• Fill in reports assigned.
• Assist with delinquent account collection when necessary.
• Conduct customer surveys via email and phone calls.
• Effectively resolve customer issues and complaints with a proactive approach.
• Greet walk-in customers and provide assistance as needed.
• Handle incoming sales calls and provide relevant support.

Requirements

• Ability to type at an average speed of 40 WPM.
• Strong communication skills, both written and verbal, with a customer-focused mindset.
• Familiarization with logistics, including flatbed, LTL, and parcel shipments.
• High school diploma or equivalent is required.
• Previous experience in a customer service or sales support role is preferred.
• Ability to work collaboratively across departments.
• Problem-solving skills with the ability to address and resolve customer issues effectively.
• Gain familiarity with and efficiently use an ERP system.
• Familiarity with Shipping department processes.
• Excellent organizational and time management skills.
• Professional demeanor and appearance.

Benefits

• Exposure to diverse projects within a respected organization committed to continuous improvement.
• Monday-Friday, full-time, in-office position.
• Competitive compensation package with opportunities for growth.
• A supportive and collaborative work environment.
• Training and development opportunities to enhance your skills.

Training + Development

Interview process

Visa Sponsorship

Security clearance