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Onsite Traffic Monitoring Operator Supervisor
Aecom
Supervises traffic monitoring operators and ensures optimal TMC performance.
5d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Atlanta, GA
Field
Company Size
51,000 Employees
Service Specialisms
Engineering
Construction Services
Project Management
Design
Architecture
Consulting
Environmental Services
Program Management
Sector Specialisms
Industrial
Agriculture, Food & Beverage
Automotive & Heavy Equipment & Machinery
Data Centers & Digital Infrastructure
High Performance Logistics
Energy
Renewable Energy
Grid Modernization
Role
What you would be doing
incident audits
staff training
real-time traffic
shift scheduling
performance metrics
tmc operations
- Assist with special organized task assignments
- Perform monthly audits on Operator incidents
- Perform quarterly staff performance reviews. Conduct employee quality audits. Coach and mentor individual
- Oversee training for staff on TMC Operations, SOPs, SOGs, and Manuals; and ATMS software and hardware
- Serve as TMC Liaison with Department staff as it relates to traffic management of high-level emergency incidents, providing guidance in the execution of traffic management plans
- Interact with trainers to identify and improve operations performance measures
- Constantly operate a computer and other monitoring equipment
- Ensure that the Incident Management, Traffic Management dissemination of real-time traffic information, and customer service functions are met
- Create and oversee shift schedule
- Monitor performance metrics to ensure that calls are handled accordingly, accurate information is entered in the log, the Navigator system, and RAVE
- Ensure that staff schedules are coordinated so that optimum staffing levels are maintained on a continuous basis
- Be Responsible for transfer/transition of personnel between shifts and ensure ALL staff participate in daily staff briefings.
- Support emergency operations in the event of severe weather conditions
- Ensure employee timekeeping is accurate
- Review updates to TMC Operations, SOPs, SOGs, and Manuals, and provide constructive review comments
- Undertake periodic re-training and performance evaluation testing
- Directly oversee the operations of TMC to ensure staffing levels are appropriate for their shifts to handle traffic conditions, performance is optimal, and the quality is assured
- Collaborate with Emergency Operations Center (EOC) personnel, when EOC is active, to ensure TMC operations’ personnel are meeting the needs and the requirements of the emergency
- Responsible for ensuring that the work atmosphere promotes positive morale in the dispatch center
- Support special events that generate high concentrated traffic such as, but not limited to, mobile operations at sporting events, political rallies, religious gatherings, etc.
- Adhere to and uphold CHAMP and TMC Operations SOPs, SOGs, and Manuals
What you bring
high school
2+ years
traffic monitoring
intelligent transportation
customer service
24/7 on-call
- Demonstrated professional maturity
- Proven ability to manage time and tasks professionally
- High School Diploma +2 or more years prior experience as a Traffic Monitoring Operator or other related experience
- Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies
- Capable of performing all TMC and Dispatch duties
- Proven ability to manage tasks in a professional manner
- Knowledge of State Routes and Interstates throughout the State
- Demonstrate positive customer service attitude - both to co-workers (internal customers) and Customers Willingness to Demonstrate positive customer service attitude - both to co-workers (internal customers) and Customers Willingness to be on call 24/7 and respond to after-hours call outs
- Must pass a State and Federal criminal history/security check
- Must pass a pre-employment drug screen
- Sponsorship opportunities for US Employment Authorization are not available for this position now or in the future.
- Relocation Benefits are not available for this position
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- sponsorship for us employment authorization is not available now or in future.
- must pass a state and federal criminal history/security check.
- must pass a pre-employment drug screen.
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Company
Overview
Born 1990
Year of Formation
The company was formed in 1990 through the merger of five legacy firms.
$16B annual revenue
Annual Revenue
The company generates over $16 billion in revenue annually and ranks highly in ENR's global design firm lists.
150+ countries
Global Presence
The company operates in over 150 countries worldwide.
Megaprojects delivery
Project Scope
The company is known for delivering megaprojects such as cable-stayed bridges, Olympic venues, ports, transit hubs, and disaster recovery works.
- Launched as a bold independent infrastructure consultancy from a merger of five legacy firms dating back over a century.
- Handles everything from geotech to electro-mechanical systems, as seen in the award-winning Romaine Hydroelectric Complex in Canada.
- Guides projects through every lifecycle stage in transportation, buildings, water systems, energy, and environmental sectors.
- Safety first - We put safety at the core of everything we do.
- Integrity - We act with the highest ethical standards.
- Collaboration - We believe in the power of teamwork.
- Innovation - We embrace creativity and foster new ideas.
- Sustainability - We are committed to creating a sustainable future.
2040
Net Zero Carbon Target
Committed to achieving net zero carbon emissions by 2040.
50%
Emission Reduction Target
Committed to reducing operational carbon emissions by 50% by 2030.
- Focus on decarbonization across client projects and operations.
- Developed strategies for climate resilience and adaptation.
- Initiated projects that contribute to sustainable infrastructure and urban planning.
50% gender parity
Gender Parity Target
Aim to achieve gender balance in leadership positions by 2030.
35% increase
Women Leadership Growth
Achieved significant growth in women representation in leadership roles in 2022.
- Committed to increasing racial and ethnic diversity across the company.
- Implemented programs to foster a diverse and inclusive workplace culture.
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