Service Support Specialist at Wagner Equipment in Aurora, CO | USD55,000-82,000 | Kablio

Role

Description

servicelink training

service configuration

dbs workorders

operational review

process training

user support

Develops, documents, and trains personnel on service processes.
Responsibility for the continuity of staff training on ServiceLink software as well as all other service software to ensure a more effective operation and provide a higher level of service to our end users
Assists with the facilitation of service operational reviews to determine, develop, and adopt “best in dustry” practices to support our growth in Service Excellence Performance
Serves as the backup company subject matter expert regarding DBS work-order functions
Participates in the development of staff to provide a more effective workgroup while promoting a high level of productivity
Supports ServiceLink & DBS service related configuration including labor charge codes, labor rates, miscellaneous charge codes, invoicing parameters, monthly work-orders, template work-orders, etc.
Interfaces with Wagner Training Institute to assist with technician and service personnel related service systems training.
Provides support to Wagner service personnel using ServiceLink

Requirements

admin

customer service

as400

high school

data entry

computer

3+years administrative/clerical experience
3+ years customer service experience
DBS (AS400)
Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
Standing, walking, talking, sitting, use of hands & hearing
High School Diploma or GED
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
3+ years recent computer-related experience
Safety & Product Knowledge

Benefits

Life and AD&D Insurance
Employee Assistance Program (EAP)
Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Medical, dental, and vision insurance
ServiceLink (Texada)
Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Tuition Reimbursement

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

job offers are contingent upon required pre-employment screenings, including background checks, drug/alcohol testing, fit for duty testing, and other job-related tests.

Company

Overview

Founded in 1957

Year of establishment

The company was established in 1957, marking over six decades of expertise in HVAC and cooling solutions.

$1M Revenue

Annual revenue range

The company operates with modest yet sustained revenue, delivering high-impact solutions to its clients.

Six Decades Strong

Years of service

The company has consistently provided trusted, comprehensive HVAC solutions for over six decades.

Building a reputation by solving complex HVAC and cooling challenges across industries.
Evolved through acquisition and new leadership, maintaining engineering excellence.
Offers turnkey solutions from custom coil design to full installation and commissioning.
Specializes in mission-critical data center cooling, clean-room HVAC for biotech/electronics, QA lab environments, and industrial plant systems.
Design services emphasize precision, including custom coil replacements, humidity/temperature control, and engineered heat-transfer systems.
Remains a one-stop shop, integrating engineering, training, and long-term support under one roof.

Culture + Values

Safety - Always ensuring a safe working environment for all employees.
Customer Commitment - Focusing on customer satisfaction and service excellence.
Integrity - Doing what is right, even when no one is watching.
Innovation - Continuously improving processes, products, and services.
Teamwork - Working collaboratively to achieve common goals.
Excellence - Striving for excellence in all aspects of the business.
Accountability - Taking responsibility for actions and results.

Environment + Sustainability

Commitment to sustainability through responsible resource use and environmental stewardship.
Focus on reducing carbon footprints in operations and product offerings.
Support for sustainable practices in equipment sales, service, and rentals.
Aim to provide equipment solutions that are energy-efficient and environmentally friendly.
No clear net-zero target date mentioned on available platforms.

Inclusion & Diversity

The company has made a commitment to diversity and inclusion, but specific strategies or results are not available from publicly provided sources.

Articles

Careers at Wagner Equipment

Equipment Sales

Service & Support

Role

Description

servicelink training

service configuration

dbs workorders

operational review

process training

user support

Develops, documents, and trains personnel on service processes.
Responsibility for the continuity of staff training on ServiceLink software as well as all other service software to ensure a more effective operation and provide a higher level of service to our end users
Assists with the facilitation of service operational reviews to determine, develop, and adopt “best in dustry” practices to support our growth in Service Excellence Performance
Serves as the backup company subject matter expert regarding DBS work-order functions
Participates in the development of staff to provide a more effective workgroup while promoting a high level of productivity
Supports ServiceLink & DBS service related configuration including labor charge codes, labor rates, miscellaneous charge codes, invoicing parameters, monthly work-orders, template work-orders, etc.
Interfaces with Wagner Training Institute to assist with technician and service personnel related service systems training.
Provides support to Wagner service personnel using ServiceLink

Requirements

admin

customer service

as400

high school

data entry

computer

3+years administrative/clerical experience
3+ years customer service experience
DBS (AS400)
Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
Standing, walking, talking, sitting, use of hands & hearing
High School Diploma or GED
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
3+ years recent computer-related experience
Safety & Product Knowledge

Benefits

Life and AD&D Insurance
Employee Assistance Program (EAP)
Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Medical, dental, and vision insurance
ServiceLink (Texada)
Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Tuition Reimbursement

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

job offers are contingent upon required pre-employment screenings, including background checks, drug/alcohol testing, fit for duty testing, and other job-related tests.

Company

Overview

Founded in 1957

Year of establishment

The company was established in 1957, marking over six decades of expertise in HVAC and cooling solutions.

$1M Revenue

Annual revenue range

The company operates with modest yet sustained revenue, delivering high-impact solutions to its clients.

Six Decades Strong

Years of service

The company has consistently provided trusted, comprehensive HVAC solutions for over six decades.

Building a reputation by solving complex HVAC and cooling challenges across industries.
Evolved through acquisition and new leadership, maintaining engineering excellence.
Offers turnkey solutions from custom coil design to full installation and commissioning.
Specializes in mission-critical data center cooling, clean-room HVAC for biotech/electronics, QA lab environments, and industrial plant systems.
Design services emphasize precision, including custom coil replacements, humidity/temperature control, and engineered heat-transfer systems.
Remains a one-stop shop, integrating engineering, training, and long-term support under one roof.

Culture + Values

Safety - Always ensuring a safe working environment for all employees.
Customer Commitment - Focusing on customer satisfaction and service excellence.
Integrity - Doing what is right, even when no one is watching.
Innovation - Continuously improving processes, products, and services.
Teamwork - Working collaboratively to achieve common goals.
Excellence - Striving for excellence in all aspects of the business.
Accountability - Taking responsibility for actions and results.

Environment + Sustainability

Commitment to sustainability through responsible resource use and environmental stewardship.
Focus on reducing carbon footprints in operations and product offerings.
Support for sustainable practices in equipment sales, service, and rentals.
Aim to provide equipment solutions that are energy-efficient and environmentally friendly.
No clear net-zero target date mentioned on available platforms.

Inclusion & Diversity

The company has made a commitment to diversity and inclusion, but specific strategies or results are not available from publicly provided sources.

Articles

Careers at Wagner Equipment

Equipment Sales

Service & Support